.playbook-ui{--playbook-ui-ink: #273344;--playbook-ui-muted: #59687a;--playbook-ui-blue: #356fa8;width:100%;min-width:0;margin:0;color:var(--playbook-ui-ink);font-size:15px;line-height:1.6;text-align:left;container:playbook-ui / inline-size}.playbook-ui *{box-sizing:border-box;min-width:0}.playbook-ui p,.playbook-ui ol,.playbook-ui dl,.playbook-ui dd{margin:0}.playbook-ui p,.playbook-ui strong,.playbook-ui dt,.playbook-ui dd,.playbook-ui span{overflow-wrap:break-word}.playbook-ui svg{width:19px;height:19px;flex-shrink:0;stroke-width:1.8}.playbook-ui__caption{display:grid;gap:4px;margin-bottom:12px;color:#425570;font-size:14px;line-height:1.5}.playbook-ui__caption>strong{color:#213954;font-size:14px;font-weight:700}.playbook-ui__window{overflow:hidden;border:1px solid #d8e0e8;border-radius:16px;background:#f3f5f7;box-shadow:0 10px 30px #05224508}.playbook-ui__toolbar{display:flex;align-items:center;gap:10px;padding:15px 18px;border-bottom:1px solid #dce2e8;background:#fafbfc}.playbook-ui__toolbar>strong{flex:1;color:#253246;font-size:17px;font-weight:700;line-height:1.4}.playbook-ui__toolbar>svg{color:#59687a}.playbook-ui__ai-state{flex-shrink:0;padding:3px 8px;border-radius:20px;background:var(--playbook-ui-blue);color:#fff;font-size:12px;font-weight:650;white-space:nowrap}.playbook-ui__chat{padding:18px}.playbook-ui__customer{margin-bottom:12px!important;color:var(--playbook-ui-muted);font-size:14px}.playbook-ui__messages{display:flex;flex-direction:column;gap:12px;padding:0;list-style:none}.playbook-ui__bubble{width:-moz-fit-content;width:fit-content;max-width:94%;padding:11px 14px;font-size:15px;line-height:1.6}.playbook-ui__bubble--in{margin-right:auto;border:1px solid #dce2e8;border-radius:15px 15px 15px 4px;background:#fff;color:var(--playbook-ui-ink)}.playbook-ui__bubble--out{margin-left:auto;border-radius:15px 15px 4px;background:var(--playbook-ui-blue);color:#fff}.playbook-ui__sent{display:block;width:15px!important;height:15px!important;margin:5px 0 0 auto}.playbook-ui__booking-wrap{padding:0 18px 18px}.playbook-ui__booking{display:flex;align-items:flex-start;gap:12px;padding:15px;border:1px solid #d4dfe8;border-radius:11px;background:#fff}.playbook-ui__booking>svg{width:24px;height:24px;margin-top:3px;color:#367357}.playbook-ui__booking p{color:#367357;font-size:14px;font-weight:600}.playbook-ui__booking strong{display:block;margin-top:3px;color:#273344;font-size:19px;font-weight:700;line-height:1.4}.playbook-ui__booking span{display:block;margin-top:3px;color:var(--playbook-ui-muted);font-size:14px}.playbook-ui__context{display:flex;align-items:flex-start;gap:8px;margin-top:14px!important;color:#52657a;font-size:14px;line-height:1.55}.playbook-ui__context>svg{width:16px;height:16px;margin-top:3px;color:#47759a}.playbook-ui__order{margin:0 18px 18px;padding:16px;border:1px solid #d8e0e8;border-radius:11px;background:#fff}.playbook-ui__note-heading{display:flex;align-items:center;gap:8px;padding-bottom:12px;border-bottom:1px solid #e0e6ec}.playbook-ui__note-heading strong{font-size:15px;font-weight:700}.playbook-ui__note-heading svg{color:#52769a}.playbook-ui__fields{display:grid;gap:12px;padding-top:12px}.playbook-ui__fields>div{display:grid;gap:3px}.playbook-ui__fields dt{color:var(--playbook-ui-muted);font-size:13px}.playbook-ui__fields dd{color:#273344;font-size:15px;line-height:1.5}.playbook-ui__review{margin-top:14px!important;padding-top:12px;border-top:1px solid #e0e6ec;color:#445e77;font-size:14px;font-weight:600}.playbook-ui__manager{padding:20px}.playbook-ui__question{width:-moz-fit-content;width:fit-content;max-width:94%;margin-left:auto!important;padding:12px 15px;border:1px solid #e1e5ea;border-radius:16px 16px 4px;background:#fff;font-size:15px}.playbook-ui__answer{margin:20px 0 13px!important}.playbook-ui__priorities{padding:0;list-style:none}.playbook-ui__priorities>li{display:flex;align-items:flex-start;gap:12px;padding:17px 0;border-top:1px solid #dce2e8}.playbook-ui__priorities>li>div{flex:1}.playbook-ui__priorities strong{color:#273344;font-size:16px;font-weight:700}.playbook-ui__priorities p{margin-top:4px;color:#526174;font-size:15px}.playbook-ui__rank{display:grid;width:28px;height:28px;flex-shrink:0;place-items:center;border:1px solid #d4dfe8;border-radius:50%;background:#fff;color:#345171;font-size:14px;font-weight:650}.playbook-ui__suggestion{padding-left:10px;border-left:2px solid #bdd0e0}.playbook-ui__suggestion>span{display:block;margin:10px 0 3px;color:#365c7d;font-size:13px;font-weight:650}.playbook-ui__lead{padding:20px;background:#fff}.playbook-ui__person{display:flex;align-items:center;gap:11px}.playbook-ui__person>span{display:grid;width:42px;height:42px;flex-shrink:0;place-items:center;border-radius:50%;background:#e9f0f6;color:#4b7298}.playbook-ui__person strong{font-size:17px;font-weight:700}.playbook-ui__person p{margin-top:2px;color:var(--playbook-ui-muted);font-size:14px}.playbook-ui__status{display:inline-block;margin-top:14px!important;padding:4px 9px;border-radius:5px;background:#edf2f7;color:#405e7b;font-size:13px;font-weight:600}.playbook-ui__assignment{display:flex;align-items:baseline;flex-wrap:wrap;gap:4px 12px;padding:14px 0;font-size:14px}.playbook-ui__assignment dt{color:var(--playbook-ui-muted)}.playbook-ui__assignment dd{color:#2e4962;font-weight:600}.playbook-ui__notes-tab{display:flex;align-items:center;gap:7px;padding:10px 0;border-bottom:2px solid #397bb4;color:#326796;font-size:14px}.playbook-ui__notes-tab svg{width:17px;height:17px}.playbook-ui__handoff-note{margin-top:14px;padding:15px;border:1px solid #dce2e8;border-radius:10px;background:#f8f9fb}.playbook-ui__note-title{font-size:15px;font-weight:700}.playbook-ui__handoff{margin-top:14px!important;padding-top:12px;border-top:1px solid #dce2e8;font-size:14px;line-height:1.6}.playbook-ui__boundary{margin-top:12px!important;color:#536479;font-size:14px;line-height:1.6}.playbook-ui__disclosure{margin-top:7px!important;color:#647184;font-size:13px;line-height:1.55}@container playbook-ui (min-width: 430px){.playbook-ui--b2b .playbook-ui__fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px 18px}}@container playbook-ui (max-width: 350px){.playbook-ui__toolbar{padding:13px 14px;gap:8px}.playbook-ui__toolbar>strong{font-size:16px}.playbook-ui__chat,.playbook-ui__manager,.playbook-ui__lead{padding:14px}.playbook-ui__bubble{max-width:97%;padding:10px 12px}.playbook-ui__booking-wrap{padding:0 14px 14px}.playbook-ui__booking{padding:12px;gap:9px}.playbook-ui__order{margin:0 14px 14px;padding:12px}.playbook-ui__question{max-width:100%;padding:11px 12px}.playbook-ui__priorities>li{gap:9px}.playbook-ui__rank{width:25px;height:25px}.playbook-ui__handoff-note{padding:12px}}@media print{.playbook-ui__window{box-shadow:none}}.playbook-guide{--playbook-guide-navy: #052245;--playbook-guide-gold: #766039;width:calc(100% - 48px);max-width:1100px;min-width:0;margin-inline:auto;padding-top:72px;color:var(--playbook-guide-navy);scroll-margin-top:20px}.playbook-guide *,.playbook-guide *:before,.playbook-guide *:after{box-sizing:border-box}.playbook-guide__eyebrow{margin:0 0 16px;color:var(--playbook-guide-gold);font-size:14px;font-weight:700;letter-spacing:.06em}.playbook-guide__nav{margin-bottom:36px}.playbook-guide__nav ol{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:0;padding:0;list-style:none}.playbook-guide__nav li{min-width:0}.playbook-guide__nav a{display:flex;align-items:center;gap:12px;min-height:76px;height:100%;padding:14px 16px;border:1px solid #dcd7cb;border-radius:12px;background:#fbfaf6;color:var(--playbook-guide-navy);font-size:15px;font-weight:600;line-height:1.45;text-decoration:none;overflow-wrap:anywhere}.playbook-guide__nav a:hover{border-color:#b8a67d;background:#f4f0e7}.playbook-guide__nav-number{display:grid;flex:0 0 28px;width:28px;height:28px;place-items:center;border-radius:50%;background:var(--playbook-guide-navy);color:#fff;font-size:13px;font-weight:700}.playbook-guide__chapters{display:grid;gap:24px}.playbook-guide__chapter,.playbook-guide__reference{min-width:0;border:1px solid #dcdedc;border-radius:20px;background:#fff}.playbook-guide__chapter{box-shadow:0 8px 28px #05224505}.playbook-guide__chapter-header{display:grid;grid-template-columns:72px minmax(0,1fr);align-items:start;gap:28px;padding:32px}.playbook-guide__chapter-number{display:grid;width:72px;height:72px;place-items:center;border:1px solid #e3d9c3;border-radius:16px;background:#f5f1e7;color:var(--playbook-guide-gold);font-size:34px;font-weight:700;line-height:1;letter-spacing:-.05em}.playbook-guide__chapter-header h2,.playbook-guide__reference h2{margin:0;color:var(--playbook-guide-navy);font-size:clamp(24px,2.5vw,30px);font-weight:700;line-height:1.3;letter-spacing:-.025em;overflow-wrap:break-word;scroll-margin-top:20px}.playbook-guide__outcome{max-width:70ch;margin:16px 0 0;color:#465466;font-size:17px;line-height:1.7}.playbook-guide__steps{border-top:1px solid #e8e8e1}.playbook-guide__steps>summary,.playbook-guide__reference>summary{display:flex;align-items:center;gap:14px;min-height:64px;padding:20px 32px;border-radius:19px;color:var(--playbook-guide-navy);cursor:pointer;list-style:none;font-size:15px;font-weight:650;line-height:1.5}.playbook-guide summary::-webkit-details-marker{display:none}.playbook-guide__steps>summary:hover,.playbook-guide__reference>summary:hover{background:#fbfaf6}.playbook-guide__step-count{margin-left:auto;color:#526171;font-size:14px;font-weight:500}.playbook-guide__chevron{flex:0 0 20px;width:20px;height:20px;margin-left:auto;transition:transform .18s ease}.playbook-guide__step-count+.playbook-guide__chevron{margin-left:0}.playbook-guide details[open]>summary>.playbook-guide__chevron{transform:rotate(180deg)}.playbook-guide__reference{background:#fcfbf8}.playbook-guide__reference>summary{min-height:84px;padding-block:26px}.playbook-guide__reference h2{font-size:22px;line-height:1.4}.playbook-guide .playbook-guide__body{max-width:82ch;min-width:0;margin-inline:auto;padding:4px 32px 32px;color:#26394e;font-size:17px;line-height:1.7;overflow-wrap:break-word}.playbook-guide .playbook-guide__intro{padding:0 0 28px}.playbook-guide .playbook-guide__body>:first-child{margin-top:12px}.playbook-guide .playbook-guide__body>:last-child{margin-bottom:0}.playbook-guide .article-prose p{font-size:inherit;line-height:inherit}.playbook-guide .article-prose p:first-letter{float:none;margin:0;color:inherit;font-size:inherit;font-weight:inherit;line-height:inherit}.playbook-guide .article-prose h3{font-size:22px;line-height:1.4;scroll-margin-top:20px}.playbook-guide .article-prose blockquote{padding:16px 20px;border-radius:0 10px 10px 0;background:#f2eee5;font-size:inherit;line-height:1.7}.playbook-guide .article-prose figcaption{color:#526171;font-size:14px;line-height:1.6}.playbook-guide .article-prose table{min-width:500px;font-size:15px;line-height:1.55}.playbook-guide .article-prose code{overflow-wrap:anywhere}.playbook-guide a:focus-visible,.playbook-guide summary:focus-visible{outline:3px solid #89703e;outline-offset:4px}.playbook-guide__return{display:inline-flex;align-items:center;gap:8px;min-height:44px;margin-top:24px;color:var(--playbook-guide-navy);font-size:14px;font-weight:650;text-underline-offset:4px}.playbook-guide__return:hover{text-decoration:underline}.playbook-guide__return svg{width:16px;height:16px}@media(max-width:767px){.playbook-guide__nav ol{grid-template-columns:repeat(2,minmax(0,1fr))}.playbook-guide__chapter-header{grid-template-columns:52px minmax(0,1fr);gap:18px;padding:24px}.playbook-guide__chapter-number{width:52px;height:52px;border-radius:12px;font-size:26px}.playbook-guide__steps>summary,.playbook-guide__reference>summary{padding-inline:24px}.playbook-guide .playbook-guide__body{padding-inline:24px}}@media(max-width:639px){.playbook-guide{width:calc(100% - 40px);padding-top:48px}.playbook-guide__nav{margin-bottom:28px}.playbook-guide__nav a{align-items:flex-start;gap:8px;padding:12px;font-size:14px}.playbook-guide__nav-number{flex-basis:24px;width:24px;height:24px;font-size:12px}.playbook-guide__chapters{gap:20px}.playbook-guide__chapter,.playbook-guide__reference{border-radius:16px}.playbook-guide__chapter-header{grid-template-columns:minmax(0,1fr);gap:16px;padding:20px}.playbook-guide__chapter-number{width:44px;height:40px;border-radius:10px;font-size:23px}.playbook-guide__chapter-header h2{font-size:24px;line-height:1.3}.playbook-guide__outcome{margin-top:14px;font-size:16px;line-height:1.65}.playbook-guide__steps>summary,.playbook-guide__reference>summary{gap:10px;padding:18px 20px;border-radius:15px}.playbook-guide__steps>summary{flex-wrap:wrap}.playbook-guide__step-count{font-size:13px}.playbook-guide__reference h2{font-size:20px;line-height:1.4}.playbook-guide .playbook-guide__body{padding:2px 20px 24px;font-size:16px;line-height:1.65}.playbook-guide .playbook-guide__intro{padding:0 0 24px}.playbook-guide .article-prose h3{font-size:20px;line-height:1.4}.playbook-guide .article-prose ul,.playbook-guide .article-prose ol{padding-left:18px}.playbook-guide .article-prose ul li{padding-left:14px}.playbook-guide .article-prose blockquote{padding:14px 16px}}@media(prefers-reduced-motion:reduce){.playbook-guide__chevron{transition:none}}