Staff were slow to reply, and manual tasks like searching Google Sheets for phone specs and pricing were causing delays. Inquiries were slipping through the cracks because the process was too tedious for the team.
AI now searches pricing and spec sheets automatically and handles inquiries 24/7. Customers get logical, instant answers and location details, reducing owner stress and ensuring no lead is ignored.
As a mobile phone retailer, Derek Cheh was boosting messages to drive traffic to his shop, ALL GADGET SDN BHD. However, he faced a common retail headache: staff weren’t motivated to reply to the flood of messages.
Beyond just “laziness,” the process was tedious. When customers asked for specific phone specs or the latest pricing, staff had to manually search through Google Sheets to find the data. This delay meant customers often lost interest before getting an answer, and inquiries were slipping through the cracks.
We built an AI Assistant that acts as a 24/7 expert salesperson for the shop, connected directly to their internal data.
How it works:
Google Sheet Integration: The AI searches the shop’s pricing and specification sheets automatically—no more manual lookups. Logical Conversations: It answers customer questions logically, ensuring the experience feels human, not robotic. Location & Promo Distribution: The AI instantly provides the shop’s location and current promotions to drive foot traffic. Document Collection: It handles the boring “admin” work of collecting customer documents, making the final sale much smoother.
By automating the most repetitive parts of the sales process, Derek has seen a massive shift in efficiency:
Instant Technical Support: Customers get phone specifications quickly with far less staff intervention. Automated Pricing: The AI accurately retrieves prices, ensuring consistency across all inquiries. 24/7 Availability: The shop stays “open” for inquiries even when the staff is busy or off the clock. Reduced Stress: Derek can focus on the business knowing the AI is handling the “lazy” gaps in the communication chain.
“My staff is lazy to reply to messages, so I just want the auto-reply to make it easy for our company. Your AI can answer questions logically and search my pricing and specs for me. It makes life easy.” — Derek Cheh, ALL GADGET SDN BHD
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