CORE BENEFITS:
Staff had to reply to every booking inquiry manually. During busy shifts, responses were delayed by 1–2 hours, meaning potential guests were left waiting or booking elsewhere.
AI now provides immediate responses 24/7, dropping response times from 120 minutes to under 10 seconds. The team saves 50% of their time and successfully reactivates old customers via automated campaigns.
As a busy bar and restaurant in Subang, Corks Out relies heavily on reservations and customer inquiries. Before using AI, the team handled every message manually. Because the staff was often tied up serving customers on the floor, inquiries would sit in the inbox for one to two hours before getting a reply.
In the competitive F&B industry, a two-hour delay is long enough for a customer to lose interest or book a table at a different venue. The team needed a way to stay “always-on” without being glued to their phones.
We implemented ABC Sales AI to manage the front-line communication for Corks Out Subang, ensuring no customer is left waiting.
How it works:
Immediate Inquiry Handling: AI answers questions about the menu, promotions, and operating hours instantly. Automated Reservations: Captures booking details and handles the reservation flow so staff don’t have to. Customer Reactivation: Uses “blasting” campaigns to reach out to the existing database, inviting old customers back with new offers.
After six months of using the ABC system:
50% Time Saved: Management and staff have reclaimed half the time they used to spend on manual messaging. Instant Gratification: Response times dropped from 120 minutes to under 10 seconds. Successful Outbound: “Re-activate” campaigns have shown positive returns by bringing past guests back through the doors.
“Last time we replied manually, maybe we delayed like one or two hours. To have ABC is actually helping us to give an immediate response to the customer. It’s very convenient to use and we save at least 40% to 50% of our time.” — Phyllis Ho, Corks Out Subang
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