Humble Food Company Bangi

Business Pain

Manual reservation handling was time-consuming. Critically, the restaurant was losing potential customers who were unfamiliar or confused by online booking links.

What They Wished For

An automated system that could not only take bookings but also provide customer-centric guidance to those unfamiliar with online booking.

Our AI Solution

Our AI salesbot enabled fully automated reservation handling and was programmed to guide uncertain or tech-shy users step-by-step.

The “WOW” Result

The AI secured its first end-to-end reservation at RM261.45. Even better, it saved a RM262.15 sale by guiding a confused customer through the entire process, a lead that would have otherwise been lost.

Securing Dining Reservations & Revenue on Autopilot

The Challenge: Manual Overload & Tech Barriers

Humble Food Company Bangi relied on manual methods to manage reservations, creating operational friction and missed opportunities.

• Manual Overload: Every booking required direct staff attention, taking valuable time away from food preparation and in-house service.
• Tech Friction: Customers unfamiliar with online booking systems often abandoned the process due to confusion and a lack of immediate guidance.
• Response Delays: Inquiries during peak hours often went unanswered, leading to frustrated customers and lost table reservations.

The Transformation: Seamless AI-Powered Concierge

With the integration of ABC Salesbot, the restaurant implemented a fully automated engagement system that handles reservations end-to-end.

• End-to-End Automation: The bot handled the reservation process completely autonomously, closing an initial RM261.45 sale without any staff intervention.
• Intelligent Guidance: When a second customer struggled with the online system, the AI patiently guided them step-by-step to finalize a RM262.15 booking.
• 24/7 Availability: The system acts as an always-on concierge, ensuring no inquiry is missed regardless of how busy the restaurant gets.

The Impact: Recovered Sales & Operational Freedom

The AI didn’t just save time; it actively rescued sales that would have otherwise been lost.

• Proven Revenue: Directly generated high-value bookings, proving immediate ROI from the very first interactions.
• Sales Rescue: Actively saved a specific sale that would have been lost due to technical confusion, proving the value of conversational AI.
• Operational Relief: Farizan’s team is freed from constant phone monitoring, allowing them to focus entirely on kitchen operations and customer service.

ABC Salesbot proved its worth immediately by securing sales and guiding customers who might have otherwise given up. Humble Food Company Bangi effectively turned their reservation process into a hands-free revenue generator, ensuring every customer receives the help they need—whether tech-savvy or not.