Kereta Mewah

Business Pain

Manual appointment booking meant busy phone lines, staff being tied up with scheduling, and missed calls—which meant lost revenue—from customers trying to book.

What They Wished For

A seamless, 24/7 system that could handle all inquiries and secure appointments without fail.

Our AI Solution

The AI acts as a dedicated 24/7 “service advisor,” handling the entire booking process end-to-end. It intelligently gathers all necessary service details, like service type, car registration, and mileage.

The “WOW” Result

The system secured fully automated service appointments with zero human involvement. It now accepts bookings 24/7, frees up staff, and provides a seamless, instant experience for customers.

100% Automated Car Service Bookings

The Challenge: Missed Calls & Admin Overload

Lester Tan’s car service center struggled with the inefficiencies of manual scheduling.

• Manual Overload: Staff were constantly tied up with repetitive scheduling tasks instead of focusing on service delivery.
• Missed Opportunities: Busy phone lines and the inability to answer every call meant lost potential bookings.
• Limited Access: Customers were restricted to booking during business hours, leading to inconvenience and lost engagement.

The Transformation: A Virtual Service Advisor

We implemented an AI system that acts as a dedicated service agent, managing the booking process from start to finish.

• End-to-End Automation: The AI handles the entire flow, acting as a service advisor with zero human involvement in the initial booking.
• Smart Data Collection: It intelligently gathers essential details like car registration, current mileage, and requested service type.
• Instant Confirmation: The system autonomously confirms the appointment date and details, sealing the booking the moment the customer agrees.

The Impact: 24/7 Availability & Effortless Efficiency

The business achieved a milestone by securing fully automated appointments, boosting both efficiency and convenience.

• 24/7 Availability: The center now accepts bookings at any time of day or night, ensuring no opportunity is missed after hours.
• Staff Focus: Employees are freed from phone duties and administrative tasks, allowing them to concentrate on vehicle maintenance.
• Seamless Experience: Customers enjoy an instant, frictionless booking process that captures accurate vehicle data automatically.

Lester Tan’s Car Service Center successfully transformed its appointment system by deploying an AI that handles bookings independently. By gathering vehicle details and confirming slots without human intervention, the business now operates a 24/7 booking engine that turns inquiries into confirmed appointments effortlessly.