The team was overwhelmed by a constant stream of messages and repetitive questions about stock and pricing. This became a bottleneck, making it hard to focus on high-value growth tasks.
AI now handles 60–70% of daily inquiries and routine tasks without human intervention. The business moves with a better flow, problems are settled instantly, and manual labor has been drastically reduced.
As a high-end luxury retailer, Luxury Designer Haus deals with a high volume of customer inquiries daily. People constantly message to ask about stock, pricing, and product details.
The workload was heavy enough that it became a bottleneck. Jeff found his team spending too much time on repetitive “daily things” rather than high-value business tasks. He needed a way to “settle” these inquiries instantly so the business could move with a better flow.
We integrated ABC Sales AI into their communication workflow to take over the frontline customer service.
How it works:
Frontline inquiry handling: AI handles about 60–70% of incoming customer messages without human intervention. Workflow Integration: We built the AI directly into their existing systems to ensure a seamless “flow” for the business. 24/7 Response: The AI replies quickly, ensuring customers are not left waiting even during off-hours.
70% of daily tasks and messages are now handled entirely by AI. 9 out of 10 score given by the client for long-term scalability. “Boom, boom, settle” efficiency—problems are solved instantly, saving a massive amount of manual labor.
“Basically, it’s quite amazing lah. When it works, really like magic oh. It can answer perfectly well… 60 to 70% of our daily tasks can take control by the AI. It makes my life a lot better and my business move more flow better.” — Jeff Ng Wei Loon, Luxury Designer Haus
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