PTS Hire Travel & Tour

Business Pain

Manual, time-consuming quoting for unique airport transfer requests (passengers, luggage, vehicle type). Inquiries after hours were often missed.

What They Wished For

A 24/7 virtual booking agent that could understand complex requests and provide instant, accurate quotes.

Our AI Solution

An AI that analyzes needs (e.g., 6 adults, specific luggage) and handles special requests (e.g., elderly access) to provide instant pricing and recommendations.

The “WOW” Result

Secured its first confirmed sale within one week. The AI also performed an intelligent upsell by recommending a premium “MPV Executive” for an elderly passenger, increasing the sale value.

Automating Airport Transfers & Upselling Premium Rides

The Challenge: Manual Quoting & Missed Midnight Leads

PTS HIRE TRAVEL & TOUR SDN. BHD. struggled with the complexity of manual pricing and the inability to service 24/7 inquiries.

• Calculation Fatigue: staff had to manually calculate prices for every unique request based on passenger count, luggage, and vehicle type, slowing down operations.
• Missed Opportunities: inquiries coming in late at night or outside office hours were often missed, leading to lost bookings.
• Slow Response Time: the delay in providing quotes caused potential customers to look for faster alternatives.

The Transformation: A Smart 24/7 Booking Agent

We launched an AI assistant that acts as a virtual booking agent, capable of complex quoting and intelligent upselling.

• Needs-Based Quoting: the AI analyzes luggage and passenger details to recommend the correct vehicle and provides instant, accurate pricing without human input.
• Intelligent Upselling: in one instance, the AI recognized a request for elderly access and successfully upsold the customer from a standard van to a premium Alphard (MPV Executive).
• 24/7 Capture: the system runs continuously, qualifying leads and securing bookings even when the office is closed.

The Impact: Immediate Revenue & Operational Relief

The system proved its value instantly by securing revenue and freeing the team from repetitive tasks.

• Immediate ROI: the system secured its first confirmed sale within just one week of launching, proving its ability to convert leads immediately.
• Higher Margins: by automatically suggesting premium vehicles based on specific needs, the AI drives higher transaction values.
• Staff Focus: with the AI handling the entire inquiry-to-booking process, the team can focus on driver management and customer service.

PTS HIRE TRAVEL & TOUR SDN. BHD. transformed their booking process by deploying an AI that handles complex quotes and bookings autonomously. The system not only secured its first sale within a week but also demonstrated advanced capability by upselling a customer to a premium vehicle entirely on its own.