24/7 AI Logistics Coordinator & Automated Quoting
The Challenge: Global Inquiries vs. Local Hours
SG Pacific Logistics faced the difficulty of managing complex, time-sensitive inquiries in a 24/7 global industry.
- Time Zone Friction: reliance on traditional business hours meant international leads often faced delays, resulting in missed opportunities.
- Incomplete Data: manual inquiries often lacked critical shipment details (dimensions, origin, destination), triggering endless back-and-forth emails before a quote could be issued.
- Inbox Clutter: without automated sorting, high-priority leads were mixed with general queries, making it difficult for the team to prioritize urgent shipments.
We deployed an intelligent AI system that acts as a 24/7 first point of contact, capturing data and managing the booking workflow.
- Intelligent Data Capture: the AI conversationally gathers “quote-ready” data—such as shipment dimensions, weight, and service type—before passing the lead to a human.
- Automated Scheduling: the system integrates with Google Calendar to auto-schedule consultations and sends WhatsApp confirmations, ensuring a seamless client experience.
- Smart Segmentation: incoming leads are automatically tagged by category (e.g., “Airfreight,” “Warehousing”), allowing the sales team to prioritize their workflow instantly.
The Impact: Quote-Ready Leads & Global Reach
The automation established a new standard of efficiency, allowing the team to focus on complex logistics rather than data entry.
- 24/7 Global Front Desk: clients from any time zone receive immediate, accurate responses, ensuring the company never sleeps on a lead.
- High-Quality Handoffs: the sales team now receives highly qualified leads complete with all necessary specs, drastically reducing the time to issue a quotation.
- Scalable Efficiency: the system handles increasing inquiry volumes without additional headcount, freeing up experts to build stronger client relationships.
SG Pacific Logistics successfully transformed their inquiry process by using AI to capture complex shipment data and automate scheduling. The system acts as a force multiplier, ensuring that every lead is qualified, categorized, and ready for a quote, regardless of the time of day.
