Tungsten

Business Pain

“When customers WhatsApped us, we had to manually search AutoCount for the product, find the cost, and reply. It was slow, tiring, and created bottlenecks during busy periods.”

What They Wished For

A way to instantly provide accurate prices and stock availability to customers without manually logging into the backend system for every inquiry.

Our AI Solution

We connected the AI directly to AutoCount via API. It now instantly searches for products, checks stock, and retrieves the correct price based on the customer’s category automatically.

The “WOW” Result

“More than 90% of the time is saved. What used to take minutes now happens in seconds. The AI replies faster than a human ever could.” (Tan Chin Hock, Owner).

Saving 90% Time by Automating AutoCount Price Quotes

The Challenge: The “Manual Lookup” Bottleneck

Before automation, the team faced a repetitive and exhausting workflow for every customer inquiry.

• Manual Data Entry: Staff had to manually log in to AutoCount, search for products, and check pricing for every single WhatsApp message.
• Slow Response Times: This manual process created major bottlenecks during busy periods, leading to delayed replies and customer wait times.
• Scalability Issues: The business struggled to grow efficiently because increased inquiries meant a linear increase in manual workload.

The Transformation: Instant API Sync with AutoCount

We integrated ABC Sales AI directly with their backend AutoCount system via API, creating a seamless, instant quoting engine.

• Live API Integration: The AI connects in real-time to AutoCount, searching for products and retrieving stock status instantly.
• Dynamic Pricing: The system identifies the customer category and retrieves the correct price automatically, ensuring accuracy without human input.
• Sub-Second Replies: The AI delivers a complete, accurate quote in under one second, faster than any human staff could physically type.

The Impact: 90% Time Reduction & “Level 9” Automation

The integration fundamentally changed the business operations, shifting from manual administrative work to automated efficiency.

• 90% Time Saved: What used to take minutes of manual searching now happens instantly, freeing the team to focus on fulfillment.
• 24/7 Accuracy: The AI handles inquiries round-the-clock with 100% data accuracy from the backend system.
• Rapid Scalability: Tan Chin Hock went from “Level 3” to “Level 9” in automation, allowing the business to handle massive volume without stress.

Tan Chin Hock no longer worries about replying to price inquiries manually. His AI handles customer requests quickly and accurately by talking directly to his inventory system, freeing up his team to focus on fulfilling orders and growing the business.