ABC Sales AI · Done-For-You System
Have you noticed how a restaurant's service drops the moment it opens a second outlet? Or how everything runs properly only when the boss is around? It is not that your people are bad. It is that nobody audits the standard. Big companies hire internal auditors for exactly this. SMEs have neither the time nor the money for one.
So we make AI your internal auditor. Conversations graded against your standard. Staff see their own score and coaches themselves, so you stop micromanaging. And if following the SOP does not move your numbers, the SOP itself is wrong, and we change it. Your business starts improving itself.
Self-coaching
replaces micromanaging
Every chat
graded, not a monthly sample
One metric
agreed in week one, watched weekly
If you do not fix it
Quality drops the moment you are not in the room, and the second outlet never runs like the first. Nobody audits the standard, so the same mistakes repeat, the reviews slip, and you stay the only person who can fix anything.
How we fix it
We make AI your internal auditor. Your best performers become the written standard, conversations are graded against it, staff see their own score and coaches themselves, and when following the SOP does not move the numbers, the SOP itself gets changed.
Answered the way you are already thinking about it.
We do not even have SOPs. Where do they come from?
Your real SOP already exists. It is inside your best performer. Nobody wrote it down.
We mine what your best people actually do, in real conversations and real work: what works, what does not, and why. Then it becomes your written SOPs: clear, practical, in your language. The document your business has needed for years.
The standard comes from your best people. So it is provably achievable.
How is it enforced without me micromanaging?
People do not resist standards. They resist standards done TO them.
The criteria are co-designed with you and your senior people, so it is their standard being upheld. Grading is transparent: staff see their own score, understands the gap, and coaches themselves. Top performers get recognized and rewarded.
The standard belongs to the team. So the team defends it.
How does grading actually happen?
Evidence, not impressions. Conversations as they happen, not a monthly spot-check.
Real behavior gets captured where it already lives: the conversations and workflows your business runs on. The AI grades continuously against the agreed criteria, every day, without anyone standing over anyone.
An internal auditor that never sleeps, never quits, and grades everything.
Who has time to read all this?
The report writes itself. Your job is one short weekly review.
Grading runs continuously, the report writes itself, and a weekly rhythm puts it in front of you or your manager. Rewards ride on the audit, and we hand you the exact words to introduce it to your team: we found what our best people do, and we reward everyone who does it too.
Fifteen minutes a week, and you can see your whole operation.
What if the SOP itself is wrong?
Most consultants defend their SOP. Ours is designed to be improved.
One metric and its baseline, agreed in writing in week one: consistency, sales, or reviews. If the team follows the SOP and the metric still does not move, the SOP is wrong: we change it and re-test. Quarter after quarter, your standard gets sharper.
Not just enforced quality. Compounding quality.
The install
Not included: staff incentive budgets (yours, agreed during design) and disciplinary decisions, which stay yours. Not included on any system: WhatsApp, LINE or other messaging fees and credits, ad spend and ad management, and your other apps' subscriptions or API fees.
Timeline: the standard is discovered and written first; grading calibrates over the first weeks, then runs on its own.
Watch your best people for weeks, write the SOPs, design a fair grading rubric, listen to every call and read every chat, score them, and hold the weekly review yourself, forever.
Real access to how your best performers work, your senior staff's time to co-design the criteria, the fifteen-minute weekly review, and the decision maker at the working meetings.
What we need from you: real access to how your best performers work, your senior staff's time to co-design the criteria, the fifteen-minute weekly review, and the decision maker at the working meetings.
Guided Launch set up one workflow with you, a first version built to get your first win, so what you already have depends on the one you chose. Typically:
Onboarding gave you: nothing that touches quality management.
This adds: Quality that holds when you are not there, and new hires trained to your standard: your SOP built or refined with you, conversations matched against it from the transcript, a score and coaching for each person, a weekly average that drives the bonus or the penalty, and one metric watched until it moves.
How this engagement is delivered
Every install is the deployment of an AI system into your business, delivered as a service. In the categories IRAS uses for qualifying AI business services, the work is:
Investment
Your consultant agrees the outcomes, scope and delivery checks with you, explains the investment, and provides a quote for your business. Most clients are surprised that the written SOPs alone justify the engagement.
Runs on your ABC Sales AI platform subscription. If you came through Guided Launch, you already have it.
Connect first, commit later. When a system depends on your booking tool, POS, payment system or customer records, we verify the connection before you commit fully. If it truly cannot connect, the first payment comes back.
Singapore company? Install work like this is the kind of AI spend the EIS 400% deduction covers for YA2027 and YA2028, roughly 51 cents saved per dollar for a profitable company at 17%. No application: when the work is completed and accepted we send the claim documents, and your accountant adds it to your normal return. Forward our accountant page, and confirm your own eligibility with your tax advisor.
We build a limited number of installs each month, so every system gets senior attention.
In week one, we agree one headline metric and its baseline, in writing: consistency, sales, or reviews, your pick. System live, team graded weekly. If the team follows the standard and the metric still does not move, the standard is wrong, and we change it and re-test until it does. We do not promise how far the metric moves. What is yours stays in your hands: the standard your team is held to and the objective it serves. We bring the expertise, surface what your best people already do, propose the criteria and build the auditing. You decide. Everything we build stays yours:
Whatever happens, you finally own the SOPs your business has needed for years, written from reality, not theory. Best case: the second outlet opens and the quality does not drop, and you take a week off and nothing slips.
Honest fit check
Before you ask
It is the best starting point. Discovering your real SOP from what your best performer already does is the first deliverable, and for most clients the most valuable one.
It is coaching, not policing: co-designed criteria, transparent grading, and rewards for the people who meet the standard.
Criteria are agreed upfront, the first weeks calibrate together, and a human reviews the weekly report before anything touches an incentive.
You decide. Owners and managers see the report; each staff member sees their own score, which is what makes self-coaching work.
First we check compliance. If the team follows the standard and the metric still does not move, the SOP itself is wrong and we change it together. That loop is the product, and we stay on it until the metric moves.
Yes, this is the kind of spend the scheme was built for: IRAS lists system development and deployment, consultancy and strategy, data and analytics, and training as qualifying AI business services. For YA2027 and YA2028 the EIS gives a 400% tax deduction on the first S$50,000 of qualifying AI spend per year, roughly 51 cents saved on every dollar for a profitable company at 17%. There is no application and no pre-approval: you claim it in the tax return you already file. Our part is to make it effortless. When the install is completed and accepted, we send the necessary documentation, itemised under this system's title, and we work with your accountant on anything else the claim needs from our side. Whether your company qualifies depends on your own situation, so confirm with your tax advisor.
ABC Sales AI · abcsales.ai · Every install is scoped to your business and quoted by your consultant. Outcomes depend on your market, offer and execution; what we commit to is the work, not the result. You are responsible for the content you send; campaigns are vetted against your industry's rules before launch. ABC Sales AI is not a tax advisor; any Singapore EIS treatment is for your tax advisor and IRAS to confirm.
Your standard, discovered from your best people, enforced by self-coaching, improved every quarter. Improved until your metric moves, and the SOPs stay yours.
