Issue 13
07
October · 2026
What's New

AI Manager context, API lead control, and more reliable integrations

This product update helps AI Manager understand conversations more clearly, gives integration teams safer lead controls, and makes messaging, billing records, and setup guides easier to rely on.

This update focuses on clearer AI Manager context, safer lead controls for integrations, and steadier day-to-day messaging and setup behavior.

AI Manager now has more useful context when helping teams understand conversations and leads. It can work with clearer message reports, lead search, lead signals, automation steps, message activity, and customer follow-up history. Results are also shown in a cleaner, easier-to-read format.

“Clearer context and steadier integrations help teams keep customer operations moving with fewer surprises.”

For teams with custom integrations, the Public Lead API guide now covers lead-management actions after a lead is created. Integration teams can use the returned lead ID, remove tags from a lead, and turn AI handling on or off for one lead from an external system.

Messaging and integration reliability also improved. Google reconnect messages are clearer when your account needs to refresh a connection. Messenger, WhatsApp, and Click-to-WhatsApp message handling is smoother and more reliable. Automations respond more consistently when lead details change or scheduled messages are sent. For teams using outgoing webhooks, the outgoing webhooks guide now explains the optional message_source field on conversation_created events.

Billing records are easier to understand, with clearer credit names, credit history, campaign discount wording, and payment-failure cancellation messages.

The Compounding Audit and PROVE flow now preserve more of the customer's answers and give clearer recommendations around customer memory, reporting, lifecycle services, and follow-up. This helps teams move from diagnosis to the right next offer with less repeated explanation.

For LINE users, the LINE Official Account setup guide now includes plan and message quota guidance by region. WhatsApp setup guidance was also cleaned up so teams are pointed to the current setup steps.

Account and integration safety was also improved, without changing the normal way teams use the product.

For customers who want the full release-by-release detail, the deeper notes are available in Detailed Release Notes.

Archive

Previous issues.

12 releases in the archive
No. 12
Sep 30 2026

Smarter replies, AI Manager files, and clearer WhatsApp controls

Message Grouping is on by default · Cleaner Knowledge Base management · AI Manager data, files and draft pages · +2

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No. 11
Sep 23 2026

More control over AI replies, lead tags, attribution, and billing

Pause AI Employee replies · Manage lead tags · Clearer lead source context · +1

Read
No. 10
Sep 18 2026

AI Manager image tasks, quieter automations, and safer account operations

Image tasks in AI Manager · Quieter scheduled tasks · Clearer channel setup · +1

Read
No. 09
Sep 11 2026

AIS Hours purchase, richer appointment details, and smoother AI Manager workflows

Buy AIS Hours · Richer appointment details · Easier message editing · +1

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No. 08
Sep 09 2026

New Compounding Audit pages, clearer EIS guidance, and fresher customer proof

Compounding Audit · Clearer solution paths · EIS guidance · +1

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No. 07
May 29 2026

Introducing the all new AI Manager: Your AI Operating System

Find leakage · Search by meaning · Prioritise follow-up · +5

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No. 06
May 13 2026

New UI, Knowledge Base Upgrade, Auto Top-Up Billing & More

New UI (Web + Mobile) · Knowledge Base Upgrade · Auto Top-Up Billing · +3

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No. 05
Jan 20 2026

Google Calendar Booking, Lead Note AI Tool, Multiple AI Voice

Lead Note Creation AI Tool · Multiple AI Voice · Google Calendar Booking · +3

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No. 04
Dec 03 2025

Instagram, Chinese Language, Notification Preferences

Instagram Direct Messages · Custom Push Notifications · Traditional Chinese Language Support · +2

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No. 03
Nov 06 2025

Facebook Messenger, Sales AI Upgrade, AI Send PDF & More

Facebook Messenger · Give Feedback Button · AI Objection Handling & Sales Skill · +3

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No. 02
Oct 07 2025

Game Changing Features For Ease Of Use & AI Smartness

WhatsApp Coexistence · Smart Media Reply · Lead Notes

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No. 01
Jul 26 2025

Major Update: User Roles, AI Superpowers & More

Granular User Roles & Permissions · AI-Powered Lead Assignment · Atomic Appointment Scheduler · +2

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