AI Manager context is clearer
AI Manager has better conversation context, clearer message reporting, more reliable lead tools, and easier-to-read results.
Read the full notesThis product update helps AI Manager understand conversations more clearly, gives integration teams safer lead controls, and makes messaging, billing records, and setup guides easier to rely on.
This update focuses on clearer AI Manager context, safer lead controls for integrations, and steadier day-to-day messaging and setup behavior.
AI Manager now has more useful context when helping teams understand conversations and leads. It can work with clearer message reports, lead search, lead signals, automation steps, message activity, and customer follow-up history. Results are also shown in a cleaner, easier-to-read format.
“Clearer context and steadier integrations help teams keep customer operations moving with fewer surprises.”
For teams with custom integrations, the Public Lead API guide now covers lead-management actions after a lead is created. Integration teams can use the returned lead ID, remove tags from a lead, and turn AI handling on or off for one lead from an external system.
Messaging and integration reliability also improved. Google reconnect messages are clearer when your account needs to refresh a connection. Messenger, WhatsApp, and Click-to-WhatsApp message handling is smoother and more reliable. Automations respond more consistently when lead details change or scheduled messages are sent. For teams using outgoing webhooks, the outgoing webhooks guide now explains the optional message_source field on conversation_created events.
Billing records are easier to understand, with clearer credit names, credit history, campaign discount wording, and payment-failure cancellation messages.
The Compounding Audit and PROVE flow now preserve more of the customer's answers and give clearer recommendations around customer memory, reporting, lifecycle services, and follow-up. This helps teams move from diagnosis to the right next offer with less repeated explanation.
For LINE users, the LINE Official Account setup guide now includes plan and message quota guidance by region. WhatsApp setup guidance was also cleaned up so teams are pointed to the current setup steps.
Account and integration safety was also improved, without changing the normal way teams use the product.
For customers who want the full release-by-release detail, the deeper notes are available in Detailed Release Notes.
AI Manager has better conversation context, clearer message reporting, more reliable lead tools, and easier-to-read results.
Read the full notesTeams with custom integrations can use the Public Lead API to work with lead IDs, remove lead tags, and turn AI handling on or off for one lead.
Read moreGoogle reconnect messages are clearer, Messenger, WhatsApp, and Click-to-WhatsApp message handling is smoother and more reliable, and automations respond more consistently.
Read moreThe Compounding Audit and PROVE flow now give clearer recommendations for customer memory, reporting, lifecycle, and follow-up services.
Read moreThe LINE setup guide now includes region-specific plan and message quota guidance for teams using LINE Official Accounts.
Read moreMessage Grouping is on by default · Cleaner Knowledge Base management · AI Manager data, files and draft pages · +2
Pause AI Employee replies · Manage lead tags · Clearer lead source context · +1
Image tasks in AI Manager · Quieter scheduled tasks · Clearer channel setup · +1
Buy AIS Hours · Richer appointment details · Easier message editing · +1
Compounding Audit · Clearer solution paths · EIS guidance · +1
Find leakage · Search by meaning · Prioritise follow-up · +5
New UI (Web + Mobile) · Knowledge Base Upgrade · Auto Top-Up Billing · +3
Lead Note Creation AI Tool · Multiple AI Voice · Google Calendar Booking · +3
Instagram Direct Messages · Custom Push Notifications · Traditional Chinese Language Support · +2
Facebook Messenger · Give Feedback Button · AI Objection Handling & Sales Skill · +3
WhatsApp Coexistence · Smart Media Reply · Lead Notes
Granular User Roles & Permissions · AI-Powered Lead Assignment · Atomic Appointment Scheduler · +2
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