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Guides, tutorials, videos & updates — all in one place.
Recently Released
AI Manager context is clearer
AI Manager has better conversation context, clearer message reporting, more reliable lead tools, and easier-to-read results.
Public Lead API lead management
Teams with custom integrations can use the Public Lead API to work with lead IDs, remove lead tags, and turn AI handling on or off for one lead.
Messaging and integrations are steadier
Google reconnect messages are clearer, Messenger, WhatsApp, and Click-to-WhatsApp message handling is smoother and more reliable, and automations respond more consistently.
Customer memory and lifecycle recommendations
The Compounding Audit and PROVE flow now give clearer recommendations for customer memory, reporting, lifecycle, and follow-up services.
LINE plan guidance by region
The LINE setup guide now includes region-specific plan and message quota guidance for teams using LINE Official Accounts.
Message Grouping is on by default
AI Employee replies wait for short message bursts to finish before replying once, so customer conversations feel less fragmented.
Latest Articles
Meta Is Charging for WhatsApp Replies From 1 October 2026: What It Costs You, and What Is Still Free
From 1 October 2026, Meta charges for replies sent through the WhatsApp Business Platform, by AI or by a person. The part most business owners have not heard: every WhatsApp number still gets 1,000 free replies a month, which is more than most businesses send. Here is the exact rate for Malaysia and Singapore, how to check your own number in two minutes, and why the cost per message is the wrong number to worry about.
Where Should Your Business Start With AI? Ask These 5 Questions First
The right place to start with AI is not your whole business: it is the one process that passes five questions we call the PROVE framework (Pain, Repetition, Options, Viable, Effort). Companies that automate one proven process first see results in weeks. Companies that try to automate everything end up with expensive systems nobody trusts.
Browse by Topic
Getting Started
Setup guides, onboarding, and first steps with ABC Sales AI
17 articlesAI Employee & AI Tools
Train, tune, and equip your AI Employees with knowledge and tools
14 articlesMessaging Channels
Connect WhatsApp, LINE, Facebook Messenger, Instagram, and Telegram
15 articlesAutomation
Follow-ups, scheduled messages, templates, and automated sequences
18 articlesIntegration
Connect Google Sheets, calendars, Zapier, e-commerce, webhooks, and the API
21 articlesOther Useful Features
Lead management extras, event check-in, voice, and quality-of-life features
10 articlesTraining & Resources
Implementation class recordings, documents, and useful resources
2 articlesAccount & Settings
User roles, permissions, and account management
7 articlesTroubleshooting & Errors
Fix template message errors, delivery failures, and common issues
14 articlesFrequently Read Articles
New User Onboarding Guide
Complete walkthrough to set up your account, create your first AI agent, connect WhatsApp, and start automating.
in Getting StartedStep 1: Opening Your ABC Sales AI Account
Create your ABC Sales AI account and get started with the platform.
in Getting StartedStep 2: Create Your First AI Agent
Build your first AI agent using the template generator and customize it for your business.
in Getting StartedStep 3: Create a Website (If You Don't Have One)
Set up a simple website for Meta verification if you don't already have one.
in Getting StartedFeatured Case Studies
Agensi Pekerjaan Mega Bumi Sdn Bhd
2X Sales (100% Growth) with Faster Replies + Always-On Retargeting
Asia Eye Specialist
270 Bookings on Autopilot = RM 200,000 in 4 Months
Astra Wellness
80-90% of Inquiries Automated & Paid Bookings Secured on Autopilot
Ready to Get Started?
See how ABC Sales AI can automate your lead engagement and increase conversions.