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Subprocessors

Subprocessors

Last updated: 4 May 2026

ABC Sales AI engages a number of trusted subprocessors to deliver the Services. This page lists the subprocessors that may process personal data on our behalf, the purpose of the processing, and the regions involved. This page should be read together with our Privacy Policy and Data Processing Agreement.

A. Core Infrastructure

Always used to operate the Platform.

  • Amazon Web Services (AWS) - cloud hosting, compute, storage, and networking. Processes account data, Client Data, media, and technical/usage data. Region: Singapore (ap-southeast-1).
  • Stripe - payment processing and billing. Processes billing contact and payment information. Region: global (Stripe Inc., USA).
  • Sentry - error monitoring and performance telemetry. Processes technical error data, request metadata, and limited diagnostic context. Region: USA / EU.

B. AI / Model Providers

Used depending on configuration and features enabled. Client Data sent for inference is encrypted in transit, not retained beyond processing, and not used to train provider models.

  • OpenAI - large language model inference, embeddings, transcription. Region: USA.
  • Anthropic - large language model inference. Region: USA.
  • Alibaba Dashscope - language model inference. Region: Asia.
  • ElevenLabs - voice generation and voice cloning. Region: USA / EU.
  • Bland.ai - voice agent / telephony AI. Region: USA.
  • Firecrawl - web crawling and content extraction for knowledge ingestion. Region: USA.

C. Messaging Channels

Used only when enabled by the customer.

  • Meta (WhatsApp, Messenger, Instagram) - message delivery, channel APIs, business profile management. Region: global.
  • Twilio - SMS, voice, and messaging APIs. Region: global (Twilio Inc., USA).
  • Telegram - messaging delivery via Telegram Bot API. Region: global.
  • LINE - messaging delivery via LINE Messaging API. Region: Japan / Asia.

D. Push & Email

  • Amazon SES (AWS Simple Email Service) - transactional and notification email delivery. Region: Singapore / global AWS edge.
  • Apple Push Notification service (APNs) - mobile push notifications to iOS devices. Region: global.
  • Firebase / Expo - mobile push notifications and related delivery infrastructure. Region: global.

E. Optional Integrations

Activated only when connected by the customer. These providers act under the customer's control.

  • Google - calendar, sheets, drive, and related Google Workspace integrations.
  • Zoom - webinar and meeting integration: registration, attendance, chat, and recording data retrieved from the customer's connected Zoom account (see Section 7 of the Privacy Policy).
  • Microsoft - Outlook calendar, Microsoft 365 and related integrations.
  • HubSpot - CRM integration.
  • Notion - workspace and knowledge base integration.
  • Bukku - accounting / invoicing integration.

Notes

  • Subprocessors may be updated from time to time.
  • We will provide reasonable notice of material changes where required.
  • All subprocessors are subject to contractual obligations to protect personal data.

Questions about subprocessors or data handling may be directed to privacy@abcsalesbot.com.