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Food & Beverage
Corks Out Subang
40-50% Time Saved with Lead Reactivation
AI now provides immediate responses 24/7. The team saves 40% to 50% of their time and uses AI 'blasting' campaigns to reactivate old leads.
40-50%
Time Saved
50%
Time Saved
<10s
Response Time
24/7
Coverage
"Last time we replied manually, maybe we delayed like one or two hours. To have ABC is actually helping us to give an immediate response to the customer. It's very convenient to use and we save at least 40% to 50% of our time."
P
Phyllis Ho
Corks Out Subang
Results at a Glance
Corks Out Subang, a food & beverage business, achieved 40-50% time saved with ABC Sales AI WhatsApp automation. Additional results include 50% time saved, <10s response time, 24/7 coverage.
The Result
The Challenge
The "Two-Hour" Response Gap
- As a busy bar and restaurant in Subang, Corks Out relies heavily on reservations and customer inquiries
- Before using AI, the team handled every message manually and inquiries would sit in the inbox for one to two hours before getting a reply
- In the competitive F&B industry, a two-hour delay is long enough for a customer to lose interest or book a table at a different venue
The Transformation
Our AI Solution
- Immediate Inquiry Handling: AI answers questions about the menu, promotions, and operating hours instantly
- Automated Reservations: Captures booking details and handles the reservation flow so staff don't have to
- Customer Reactivation: Uses blasting campaigns to reach out to the existing database, inviting old customers back with new offers
The Impact
The Result
- 50% Time Saved: Management and staff have reclaimed half the time they used to spend on manual messaging
- Instant Gratification: Response times dropped from 120 minutes to under 10 seconds
- Successful Outbound: Re-activate campaigns have shown positive returns by bringing past guests back through the doors
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