Esther Teoh Medical Aesthetics
10/10-Rated AI Follow-Up Reduces Manual Supervision and Missed Check-Ins
ABC Sales AI helps Esther Teoh Medical Aesthetics standardize staff workflows, automate post-treatment reminders and re-engage quiet leads so the clinic can operate with less manual supervision.
“The service and software quality are 10 out of 10. The live Zoom training meetings are very helpful because every question we list beforehand is directly addressed and resolved, helping the whole team succeed.”
Results at a Glance
Esther Teoh Medical Aesthetics (Malaysia), a Health & Wellness business, achieved 10/10 Service and Software Rating with ABC Sales AI WhatsApp automation. Additional results include 10/10 Client Rating, 7-Day Recovery Check-Ins, Automated Lead Re-Engagement.
Less Supervision, Stronger Follow-Up
The Challenge
Manual Operations Made Staff Management and Follow-Up Inconsistent
- Daily workflows, task assignments, customer reminders, follow-ups and birthday messages all required close supervision
- Every time a new staff member joined, the team had to repeat the same training from scratch, adding workload for the owner and making operations harder to scale
- Staff could forget important follow-ups such as 7-day recovery check-ins, giving customers a poorer experience and letting valuable leads drop off before converting
The Transformation
Operations the Owner Can Delegate and Track
- AI Manager helps the owner delegate system setups and workflow instructions into the system
- Staff learn and manage daily workflows directly through the system instead of relying on repeated manual training, while the system tracks and executes post-treatment recovery reminders
- Quiet prospective clients are automatically re-engaged, and live Zoom training sessions let the team prepare questions in advance and get each issue directly addressed
The Impact
Less Supervision, Stronger Follow-Up
- Less repetitive staff training, because workflows can be managed and learned through the system
- More consistent post-treatment care with automated recovery check-ins and reminders, and better lead retention because quiet prospects are followed up automatically
- Reduced owner supervision over routine daily tasks and staff follow-up duties, with a 10 out of 10 rating for service and software quality
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