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Professional ServicesMalaysia
GrabFood Marchant Agent
50% Faster Document Collection and Seamless Multilingual Lead Management
By automating repetitive inquiries and document gathering, ABC Sales AI reduced a two-week submission process to just seven days while handling leads in multiple languages.
50%
Faster Collection
1 Week
Time Saved per Client
3
Languages Supported
9/10
Recommendation
"My main reason for signing up is I feel like every time I have to reply to similar questions. Every lead comes in and I have to find back my template reply... in Chinese, Malay, or English. I have to do the same thing every time. With the help of AI in our process, getting documents is smoother and faster now. For time, it saved around 1 week for me to complete the document collection from clients."
S
Shi Jun Yong
GrabFood Marchant Agent
Results at a Glance
GrabFood Marchant Agent (Malaysia), a professional services business, achieved 50% faster collection with ABC Sales AI WhatsApp automation. Additional results include 1 Week time saved per client, 3 languages supported, 9/10 recommendation.
50% Faster Turnaround & Zero Template Management
The Challenge
Slow Document Collection and Repetitive Multilingual Inquiries
- Overwhelmed by the need to manually reply to identical, repetitive questions from every new lead.
- High manual workload spent searching for and sending specific templates across different languages (Chinese, Malay, and English).
- The document collection process was slow and inefficient, often taking up to two weeks to complete.
- Long conversation cycles and delayed manual follow-ups bottlenecked the entire onboarding timeline.
The Transformation
Multilingual AI Lead & Document Manager
- Instant Multilingual Responses: Integrated AI automates front-end communication, ensuring every lead receives an instant reply in their preferred language.
- Automated Document Requests: AI handles the tedious back-and-forth of document requests, replacing the slow "one-by-one" manual collection method.
- Smart Workflow Optimization: The system learns and refines its responses over time, making the path from initial inquiry to final submission highly robust.
The Impact
50% Faster Turnaround & Zero Template Management
- 50% Faster Document Collection: Cut the time required to complete document collection from two weeks down to just seven days.
- Reduced Administrative Burden: Eliminated the tedious need to manually manage, find, and paste repetitive language templates.
- Smoother Client Experience: Created a significantly faster and more professional onboarding experience for merchants.
- 9/10 Satisfaction Rating: Delivered massive time savings with less human effort, earning a high recommendation score from the client.
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