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Luxury Retail
Luxury Designer Haus
60-70% Inquiry Automation
AI handles 60–70% of daily inquiries and routine tasks. Customers get faster replies, and Jeff has more time to focus on growth.
60-70%
Inquiry Automation
70%
Tasks Automated
9/10
Scalability Score
24/7
Response Coverage
"Basically, it's quite amazing lah. When it works, really like magic oh. It can answer perfectly well... 60 to 70% of our daily tasks can take control by the AI."
J
Jeff Ng Wei Loon
Luxury Designer Haus
Results at a Glance
Luxury Designer Haus, a luxury retail business, achieved 60-70% inquiry automation with ABC Sales AI WhatsApp automation. Additional results include 70% tasks automated, 9/10 scalability score, 24/7 response coverage.
70% Task Automation & Seamless Flow
The Challenge
Drowning in Manual Inquiries
- High volume of customer inquiries daily about stock, pricing, and product details
- Repetitive daily tasks became a bottleneck for the team
- Unable to focus on high-value business growth tasks
The Transformation
AI-Powered Frontline Customer Service
- Frontline inquiry handling: AI handles about 60–70% of incoming customer messages without human intervention
- Workflow Integration: AI built directly into their existing systems to ensure a seamless flow for the business
- 24/7 Response: AI replies quickly, ensuring customers are not left waiting even during off-hours
The Impact
70% Task Automation & Seamless Flow
- 70% of daily tasks and messages are now handled entirely by AI
- 9 out of 10 score given by the client for long-term scalability
- Boom, boom, settle efficiency — problems are solved instantly, saving a massive amount of manual labor
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