Here’s what would solve your problem

AI Conversational Checkout and Fulfilment System

Stop losing 9pm buyers to a 9am reply.

The AI answers product questions on WhatsApp and takes the customer to checkout. Paid orders get an instant confirmation and a welcome message. Unpaid carts get a reminder the same day.

Book a free strategy call See how it works

Kong Ming in a navy apron holds a gold parcel, with a checkmark card beside the order journey. — Day or night: answers in seconds
Paid: confirmation + welcome
Not paid: same-day reminder

Fixes audit area B2 Would this help your business? Explore its potential value.

76 seconds, with sound. Screens are illustrations with sample data.

They paid and heard nothing. They left the cart and nobody followed up.

When someone buys, no confirmation or welcome message arrives, so they are left wondering if the order went through. When someone stops at checkout, nobody chases it. And a question asked at 9pm often waits until the next morning, by which time the buyer has cooled off.

The familiar problem

Manual

9:12 pmCustomer asks about a product
9:40 am next morningStaff finally replies
ResultCart left unpaid, nobody follows up

What we put in place

With ABC Sales AI

9:12 pmCustomer asks about a product
9:13 pmAI answers and sends the checkout link
9:17 pmPaid, confirmation and welcome sent

A 9pm question deserves a 9pm answer.

Illustration

Illustrative example, not a customer result.

From a 9pm question to a paid order.

Step 1ChatThe AI answers questions on WhatsApp and confirms the order.
Step 2CheckoutThe customer pays through your checkout or payment link.
Step 3Paid + welcomeConfirmation and a welcome message sent on WhatsApp, instantly.
Step 4ReminderSent the same day if the cart is unpaid.

No one on your team sends the link, the confirmation or the reminder by hand. Orders that need a person go to your team with the details already captured.

Read the full approach

We map your ordering process and connect the parts your tools support. Steps that need a person stay visible in the handover. We confirm the available catalogue, payment and fulfilment connections before defining what runs automatically and what stays with your team.

01Chapter

Help customers choose and confirm

Structure your catalogue or menu for the conversation. Collect the required items and details, calculate the agreed totals and pass custom requests to your team.

Your team receives a clearer order with less information to collect again.

Kong Ming welcomes a shopper while holding shopping bags. — Workflow illustration
The customer sees the chosen items, quantities and order total before confirming.

See the setup behind this: Help customers choose and confirm

Can this handle custom requests?

Automate agreed order rules and keep exceptions with people.

1. The order flow

We structure your catalogue or menu for chat, collect the required order details and calculate totals using approved rules. Requests outside those rules are routed to a person with the details already collected.

Customers can check their order before confirming.

02Chapter

Help a ready customer complete payment.

Guide the customer through the agreed payment step and show what happens after they pay. Where your tools support it, pass the confirmed order to fulfilment; otherwise, make the team check clear.

Fewer orders stall because the customer or team does not know what to do next.

Kong Ming reviews requirements on a clipboard. — Workflow illustration
A confirmed paid order moves to packing. An unresolved payment check is assigned to a person.

See the setup behind this: Help a ready customer complete payment.

How is payment confirmed?

Check the payment status through a supported connection.

2. Payment and order checks

Where the tools support it, payment status can be verified and the order cross-checked against the invoice. You approve the flow before launch. If a connection is unavailable, the payment check remains an explicit manual step.

The team can see which orders are confirmed and which need checking.

How does the order reach the fulfilment team?

Give the next person the details they need.

3. Fulfilment and updates

Confirmed orders are routed to the agreed packing, kitchen or fulfilment destination. Courier booking, tracking updates and post-delivery messages are configured where the selected tools support them. Steps without a supported connection remain with the team.

The order has a clear route from payment to fulfilment.

03Chapter

See where orders still slow down

Review order completion, after-hours orders and the work your team still handles. Use the findings to improve the order and payment messages within the agreed scope.

You can improve a specific step instead of guessing where orders are lost.

Kong Ming welcomes customers back with a gift. — Workflow illustration
The review shows customers choosing products but stopping before payment, prompting a clearer payment message.

See the setup behind this: See where orders still slow down

Where can we improve the flow?

Use completed and unfinished orders to find the next improvement.

4. The report

Review completion rates, after-hours orders and the work still handled by staff using available records. Your team can take over the conversation when needed. Within the agreed scope, we test order and payment messages to improve the flow.

You can see which steps need clearer messages or a better handover.

Inside each step

What your customer sees.

Chat
Every question answered, then the checkout link.
The AI answers product questions on WhatsApp, day or night, using the product and price information you agree with us. When the customer is ready, it confirms the items, quantities and total, then sends the link to checkout.
- Answers product questionsStock, fit and delivery, from your agreed product information.
- Sends the checkout linkWith the chosen items already in the cart.
So a question at 9pm gets its answer at 9pm, not the next morning.
Illustration · sample data
Answered in a minute
Checkout
They pay through the checkout you already use.
The customer pays on your own checkout page or payment link. During scoping we confirm which payment connections your tools support, so the system knows the moment an order is paid. Where a tool cannot connect, that check stays with your team.
So the order does not stall at the payment step.
Illustration · sample data
Your checkout, your gateway
Paid
Paid. A confirmation and a welcome, instantly.
As soon as the payment goes through, the customer gets a payment confirmation with their order details, then a welcome message in your voice. The confirmed order goes to fulfilment, with delivery updates where your tools support it.
- Payment confirmationSent the moment the payment goes through, at 9pm or 3am.
- Welcome messageA warm hello and a useful tip, so the first experience feels looked after.
So customers know their order is safe, and your team no longer confirms each payment by hand.
Illustration · sample data
Confirmation + welcome
Reminder
Did not pay? A friendly reminder the same day.
If a customer leaves the cart unpaid, the AI sends a reminder later the same day with the link to finish the order. If they reply with a question, the chat carries on, and anything that needs a person goes to your team.
So carts that would have been forgotten get a second chance, without staff chasing.
Illustration · sample data
Same-day follow-up

Illustrative example

A chat order that reaches the right person

Consider a retailer with standard products and a supported payment connection.

A worked example to explain the setup, not a customer result or a product screenshot.

Order confirmed: The customer checks the items, quantities and total.
Payment checked: The connected payment system confirms the status.
Next action: The order goes to fulfilment. A custom request or failed check goes to the team.

Supported automation and clear human handovers work together.

A checkout flow built around your actual tools

We confirm the available catalogue, payment and fulfilment connections before defining what runs automatically and what stays with your team.

What you get

A structured chat order flow using your agreed product and pricing information.
Supported payment checks and fulfilment handovers, with exceptions routed to people.
Follow-up for unfinished orders and a scoped completion review.

What we need from you

a 30-minute kickoff, your catalog and payment details, and approvals.

Timeline:

1 to 2 weeks from kickoff.

Not included:

payment system fees, courier accounts, and product content beyond what already exists. Not included on any system: WhatsApp, LINE or other messaging fees and credits, ad spend and ad management, and your other apps' subscriptions or API fees.

What is included

Connections to the agreed catalogue or menu, payment system and courier, using the product, stock and price information those tools make available
Where payment, accounting and courier tools support connection: payment verification, order and invoice cross-checks, and courier booking. Where a tool cannot connect, that step stays with a person and is identified during scoping
Your catalogue structured for the agreed chat ordering flow
Order details and totals collected in chat, with payment collection and verification where supported
Confirmed orders routed to fulfilment, with delivery updates where supported
Same-day follow-up for agreed unpaid orders and abandoned carts
Expert optimisation: weekly completion reviews for the first month and two versions of each agreed message
Copy in your voice, testing and a before-and-after report using available order records

What you get

An agreed chat flow for suitable orders, including outside staff hours
Payment collection and status checks where your tools support the connection
Delivery updates using the information available from connected tools
Clear handovers for orders and exceptions that need your team
Completion reporting based on available order records

By yourself

Structure the catalogue for chat, confirm the supported payment and courier connections, write the order messages, test two versions of the agreed messages, and define the manual steps and exception handovers.

With us

A 30-minute kickoff, your catalogue and payment details, and message approvals.

How we deliver it

Every install is the deployment of an AI system into your business, delivered as a service. In the categories IRAS uses for qualifying AI business services, the work is:

Consultancy and strategy: The business expert work above: the mapping, the definitions, the copy and the working sessions.
System development: The AI and system configuration above: the AI Employee, AI Manager and platform capability switched on and wired to your business.
Data and analytics: The data mapping and checks, plus any reports, briefs or alerts included in the agreed scope.
System-related training: Handover and training so your team runs it without us.

Already on ABC Sales AI?

Guided Launch set up one workflow with you, a first version built to get your first win, so what you already have depends on the one you chose. Typically:

Onboarding gave you

the AI answering product questions and taking the order in the chat, with your people verifying payment and sending the parcel by hand.

This adds

Supported payment checks, order and invoice cross-checks, courier booking, unfinished-order follow-up and delivery updates. We confirm which steps your tools can support and which will remain with your team.

Agree the work before you decide.

Your consultant agrees the outcomes, scope and delivery checks with you, explains the investment, and provides a quote for your business.

The work is scoped around your catalogue, payment and fulfilment connections, including the steps that will remain with your team.

Book a free strategy call

Runs on your ABC Sales AI platform subscription. If you came through Guided Launch, you already have it.

We review your booking tools, POS, payment system and customer records during discovery. Your proposal identifies the connections we can build, the access they need and how we will test the agreed workflow.

We are a Singapore company. Can we claim this under the EIS 400% AI tax deduction?

Singapore company? Install work like this is generally the kind of AI spend the EIS 400% deduction covers for YA2027 and YA2028: up to about 51 cents of extra tax saving per dollar over a normal deduction, at the 17% headline rate. No pre-approval: when the work is completed and accepted we send the claim documents, and your accountant adds it to your normal return. Forward our accountant page, and confirm your own eligibility with your tax advisor.

Built, then tuned until it really works

We build everything on this page, and we stay on it until it is really working. We do not promise how far your numbers move.

Our commitment and what you keep

Whether the numbers move depends on your customers, your season and your list as much as on the system, so we do not promise a result, and we do not switch it on and leave. We build everything on this page, connect it to your tools as far as they allow, test it on your real conversations, and keep tweaking the messages, the timing and the rules until it is really working. We need your feedback along the way, because what a good result looks like is different for every owner. The scope is what is written on this page. The decisions that are yours stay yours: the offer, the prices, the rules. We bring the expertise, surface the options and build. You decide. Everything we build stays yours:

Your catalog, structured for chat commerce: reusable anywhere
The complete order and payment flow design
Every message and delivery update, in your voice
The completion-rate baseline: you finally see where orders were dying

Whatever your market does, you keep everything on this list, and we keep working with you until the system is doing what this page says.

Honest fit check

Perfect for:

Retail, F&B and repeat-purchase e-commerce whose sales already happen in chat
Businesses that want to handle suitable chat orders outside staff hours

Not built for:

Businesses that take no orders through chat at all

Quick answers

Can my staff take over an order?

Your team can take over the conversation with the order details already captured.

My menu changes all the time.

We agree how product and price changes reach the flow. The update process depends on your catalogue source and the connections available.

My customers prefer talking to my staff.

They can still speak to your team. The agreed flow handles suitable orders and routes requests that need a person.

What if it cannot connect to my payment system or courier?

We check the available connections during scoping. If a tool cannot connect, we identify a practical alternative or keep that step with your team.

We are a Singapore company. Can we claim this under the EIS 400% AI tax deduction?

Often, yes. For YA2027 and YA2028 the EIS gives a 400% tax deduction on up to S$50,000 of qualifying AI spend per year of assessment. IRAS's examples of qualifying AI business services include system development, consultancy and strategy, data and analytics, and system-related training. At the 17% headline rate that is up to about 51 cents of extra tax saving per dollar compared with a normal deduction; your actual saving depends on your tax position. Grant-funded amounts and non-AI items such as messaging fees do not qualify, and mixed packages are split. There is no application and no pre-approval: you claim it in the tax return you already file. Our part is to make it effortless. When the install is completed and accepted, we send the necessary documentation, itemised under this system's title, and we work with your accountant on anything else the claim needs from our side. Whether your company qualifies depends on your own situation, so confirm with your tax advisor.

ABC Sales AI · abcsales.ai · Every install is scoped to your business and quoted by your consultant. Outcomes depend on your market, offer and execution; what we commit to is the work, not the result. You are responsible for the content you send; campaigns are vetted against your industry's rules before launch. ABC Sales AI is not a tax advisor; any Singapore EIS treatment is for your tax advisor and IRAS to confirm.

Bring your store. We'll map the flow.

Bring your current ordering process and the tools behind it. We will map a practical flow and confirm which connections are possible.

Book a free strategy call Or talk to a consultant on WhatsApp

AI Conversational Checkout and Fulfilment System

They paid and heard nothing. They left the cart and nobody followed up.

From a 9pm question to a paid order.

Help customers choose and confirm

An order ready to check

1. The order flow

Help a ready customer complete payment.

Keep the order moving

2. Payment and order checks

3. Fulfilment and updates

See where orders still slow down

Learn from the order journey

4. The report

What your customer sees.

Every question answered, then the checkout link.

They pay through the checkout you already use.

Paid. A confirmation and a welcome, instantly.

Did not pay? A friendly reminder the same day.

A chat order that reaches the right person

A checkout flow built around your actual tools

What you get

What we need from you

Timeline:

Not included:

What you get

By yourself

With us

Onboarding gave you

This adds

Agree the work before you decide.

Built, then tuned until it really works

Honest fit check

Perfect for:

Not built for:

Quick answers

Bring your store. We'll map the flow.