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ABC Sales AI · Follow-up install

Fixes audit area B1

AI Conversation Resolution and Follow-Up Engine
Questions resolved, silent leads followed up

You already reply with AI, so the first message is fast. Then the conversation dies on a question the AI could not answer, and nobody notices. The lead who asked the price reads your answer and disappears. Every one of them was paid for.

We resolve stalled questions, save what each lead needs, and follow up in your voice. A reply continues the conversation and informs the next message. A purchase or agreed stage-change trigger ends the previous sales sequence and starts the appropriate next step. We map your customer records, branches and rules, test the messages, and give your team a ranked daily list.

Under 2 min

Hytech enquiry response, down from 24 hours

270+

bookings from automated follow-up, Asia Eye Specialist, four months

Stage changes

purchase or agreed triggers move the customer to the next step

If you do not fix it

What this leak costs you

Every silent lead was paid for. Without follow-up they buy from whoever chased them. So your ad money keeps buying leads for your competitors. The lead who asked the price is the one you lose most often.

How we fix it

So how does it actually work?

We resolve stalled questions, save what each lead needs, and follow up in your voice. A reply continues the conversation and informs the next message. A purchase or agreed stage-change trigger ends the previous sales sequence and starts the appropriate next step. We map your customer records, branches and rules, test the messages, and give your team a ranked daily list.

Answered the way you are already thinking about it.

My AI already replies fast. What is the problem?

Replied is not resolved. The leak starts after the reply.

1. Find where conversations actually die

We have AI Manager read your last 30 days of conversations and tell you honestly what died and why: slow replies, dropped threads, and the exact questions that were never answered.

Then we write the answers to the questions your AI could not answer and teach them to your AI Employee, so the question that killed a conversation last month gets answered properly next time.

Your AI answers the questions that used to end conversations.

How would I even know which leads are serious?

Right now you would not, because nothing gets labelled while the chat is happening.

2. Ask what they need, and note it as you go

We rewrite how your AI opens a conversation so it asks before it recommends: what they want, roughly what they can spend, and how urgent it is. The answers are saved on the customer's record instead of disappearing into the chat history.

Labels apply themselves while the conversation is happening, so hot leads stop sitting mixed in with browsers and you stop finding out a lead was serious after they bought somewhere else.

Conversations arrive labelled. Hot leads are visible, not buried.

My follow-ups all sound the same, so people stop reading them.

The third message gets ignored because it looks like the second.

3. Five shapes, five jobs, your voice

We write the Day 1, Day 3 and Day 5 messages in your voice, and give every one a different shape and a different job: a photo, a one-line question, a customer result, a deadline, an honest last one. Nothing sounds like a company, because a company is not what your lead was talking to.

Then the long tail. Scheduled messages carry the check-ins past the first week, including the month-six one almost nobody sends, so the person who was not ready in March still hears from you in September.

No message looks like the one before it, and fewer people fall off the end after a week.

Will this annoy people and get me blocked?

Follow-up should change when the customer’s situation changes.

4. Move follow-up with the customer’s stage

A reply keeps the conversation moving. The AI responds to what the customer says and adjusts the next follow-up. A confirmed purchase or another agreed trigger moves them to the next stage, stops the previous stage’s messages and starts the right next step.

We define those triggers around your business, including handover to the right person. Requests to be left alone are respected. The customer’s interests, stage and service instructions guide what happens next.

Relevant follow-up continues until an agreed trigger changes the journey.

My team will not check another report.

They do not have to go looking. The list comes to them, ranked.

5. The ranked daily list

Every morning AI Manager gives your team a ranked list: who to chase today, in what order, with the messages already drafted. We soft launch on real conversations first, then watch it for a week and tune.

And every round reports replies, bookings and sales, so for the first time somebody has actually checked whether the follow-up works.

Your team starts each day with a ranked list instead of a scroll.

The install

What is included

  • Customer data and booking updates mapped to your branches, staff and follow-up rules, using the records you already have
  • Where you need them, separate reply flows for each branch, product or service, each with its own rules, number and staff
  • Scheduled sweeps by the AI Manager, every few hours or every day: it reads the whole inbox, lists the conversations still unanswered or unresolved, and sends that list to your team, so nothing waits quietly
  • A 30-day read of your real conversations and the leakage report: which chats died, where, and why
  • Hand-over rules, approved by you: a question the AI cannot answer reaches a human with the chat so far
  • What they want, their budget and how urgent it is, saved to your customer records during the chat
  • Day 1, 3 and 5 follow-ups in your voice, in two versions each: we try both and the winner stays
  • New answers taught to your AI for every question it could not answer
  • Purchase and stage-change rules that stop outdated messages, start the next step and route conversations to the right person
  • Expert optimisation: we read the numbers every week for the first month and keep tuning the messages, the timing and the hand-over until more leads buy

Not included: paid ads or new lead capture (this engine works the leads you already have), and the offer inside the messages (we advise, you decide). Not included on any system: WhatsApp, LINE or other messaging fees and credits, ad spend and ad management, and your other apps' subscriptions or API fees.

What you get

  • Far fewer conversations die on an unanswered question
  • Each lead’s needs saved in the shared customer record and used in the next conversation
  • Hot leads flagged while they are hot
  • Follow-ups tested in two versions and tuned by an expert, not set once and forgotten
  • A ranked list every morning with the messages already drafted

Timeline: 1 to 2 weeks from kickoff. The first replies usually come back within days.

By yourself

Read a month of chats, find where they stall, write the follow-ups, map customer data and stage-change triggers, configure handovers, test each journey and keep tuning it.

With us

A 30-minute kickoff, approve the messages in your voice, sign off the handover rules.

What we need from you: a 30-minute kickoff, message approvals in your voice, sign-off on the hand-over rules, and your existing conversations, which is where the silent leads already live.

Already on ABC Sales AI?

Guided Launch set up one workflow with you, a first version built to get your first win, so what you already have depends on the one you chose. Typically:

Onboarding gave you: the AI Employee replying, hot leads flagged to a person, the starter follow-up sequence that drives the first appointment, and a daily scan of unresolved chats in your report if you asked for it.

This adds: Fewer conversations die and better intelligence on what customers say: separate reply flows for each branch, product or service with their own rules, number and staff; the AI Manager sweeping the inbox every few hours or every day and sending your team the list of conversations still waiting; the hand-over tuned for the people who take over; more of what customers tell you saved to your records; the five-shape follow-up tested in two versions; the ranked list; and an expert tuning it for a month.

How this engagement is delivered

An AI system, deployed as a service

Every install is the deployment of an AI system into your business, delivered as a service. In the categories IRAS uses for qualifying AI business services, the work is:

Consultancy and strategy
The business expert work above: the mapping, the definitions, the copy and the working sessions.
System development and deployment
The AI and system configuration above: the AI Employee, AI Manager and platform capability switched on and wired to your business.
Data and analytics
The data mapping and checks, plus any reports, briefs or alerts included in the agreed scope.
System-related training
Handover and training so your team runs it without us.

Investment

Scoped and quoted for your business

Your consultant agrees the outcomes, scope and delivery checks with you, explains the investment, and provides a quote for your business. One recovered sale usually covers the install; every reply after that is money that was sitting in silence.

Runs on your ABC Sales AI platform subscription. If you came through Guided Launch, you already have it.

Connect first, commit later. When a system depends on your booking tool, POS, payment system or customer records, we verify the connection before you commit fully. If it truly cannot connect, the first payment comes back.

Singapore company? Install work like this is the kind of AI spend the EIS 400% deduction covers for YA2027 and YA2028, roughly 51 cents saved per dollar for a profitable company at 17%. No application: when the work is completed and accepted we send the claim documents, and your accountant adds it to your normal return. Forward our accountant page, and confirm your own eligibility with your tax advisor.

We build a limited number of installs each month, so every system gets senior attention.

Built, then tuned until it really works

We build everything on this page, and we stay on it until it is really working. We do not promise how far your numbers move.

Whether the numbers move depends on your customers, your season and your list as much as on the system, so we do not promise a result, and we do not switch it on and leave. We build everything on this page, connect it to your tools as far as they allow, test it on your real conversations, and keep tweaking the messages, the timing and the rules until it is really working. We need your feedback along the way, because what a good result looks like is different for every owner. The scope is what is written on this page. The decisions that are yours stay yours: the offer, the prices, the rules. We bring the expertise, surface the options and build. You decide. Everything we build stays yours:

  • The 30-day report on where chats go quiet: where your chats die, and why
  • Every unanswered question, written up as answers your AI can give
  • Every follow-up message, approved in your voice
  • The notes and saved answers on your leads, in your customer records
  • The live automation, purchase and stage-change rules, and handover to a human
  • The ranked follow-up list, every morning

Whatever your market does, you keep everything on this list, and we keep working with you until the system is doing what this page says.

Honest fit check

This is not for everyone

Perfect for:

  • Any business where people ask the price, think about it, and need a nudge: clinics, studios, agencies, showrooms, B2B
  • A team too busy with today's enquiries to chase last month's
  • Owners who find out a lead was serious only after it bought somewhere else

Not built for:

  • A pure walk-in business with no lead list at all: there is nobody to follow up yet
  • Enquiries scattered across counters and phones with no single inbox to read: start with Lead Capture instead

Before you ask

Quick answers

Will it annoy people?

Messages use the customer’s needs and current stage. A reply continues the conversation; a purchase or agreed trigger changes the journey and stops messages that no longer fit. Requests to be left alone are respected.

What happens when someone replies?

The AI continues the conversation and uses the reply to decide the next follow-up. A reply alone does not end follow-up. A purchase or another agreed stage-change trigger ends the old sequence and starts the appropriate next step. Human handovers follow the rules we agree with you.

When a human takes over, do they start from zero?

No. The conversation is assigned with the history carried across, and the notes on the customer already say what the person wants, roughly what they can spend, and how urgent it is. The customer never repeats themselves.

How do I know it works?

Every round reports replies, bookings and sales. Nobody has ever checked whether your current follow-up works. This one reports on itself.

I can set up the prompt myself on Guided Launch. Why this?

This adds an expert review of real conversations, customer and branch mapping, the follow-up and stage-change rules, message testing and ongoing tuning within the agreed scope. We reuse your existing customer memory setup; any missing shared data work is scoped once.

We are a Singapore company. Can we claim this under the EIS 400% AI tax deduction?

Yes, this is the kind of spend the scheme was built for: IRAS lists system development and deployment, consultancy and strategy, data and analytics, and training as qualifying AI business services. For YA2027 and YA2028 the EIS gives a 400% tax deduction on the first S$50,000 of qualifying AI spend per year, roughly 51 cents saved on every dollar for a profitable company at 17%. There is no application and no pre-approval: you claim it in the tax return you already file. Our part is to make it effortless. When the install is completed and accepted, we send the necessary documentation, itemised under this system's title, and we work with your accountant on anything else the claim needs from our side. Whether your company qualifies depends on your own situation, so confirm with your tax advisor.

ABC Sales AI · abcsales.ai · Every install is scoped to your business and quoted by your consultant. Outcomes depend on your market, offer and execution; what we commit to is the work, not the result. You are responsible for the content you send; campaigns are vetted against your industry's rules before launch. ABC Sales AI is not a tax advisor; any Singapore EIS treatment is for your tax advisor and IRAS to confirm.

The cheapest money in your business is sitting in the leads that went quiet.

Follow-up in your voice, informed by every conversation. A purchase or agreed stage change moves the customer to the right next step.