ABC Sales AI · Sales Install

AI Conversation Resolution and Escalation System
Nothing Dies Quietly

a.k.a. The Loose Ends Killer

Your AI replies in seconds, then a question comes up it cannot answer, and the conversation quietly dies. Nobody knows it happened, because there is no list anywhere of conversations that ended with a question hanging. Hot leads sit mixed in with browsers, and escalation depends on somebody scrolling the inbox.

We read your last 30 days of conversations, patch the questions that killed them, and make your AI qualify, label and escalate while the conversation is still live. Anything left unresolved lands on a list a human sees every morning.

Under 2 min

Hytech enquiry response, down from 24 hours

Labelled

every conversation tagged while it is happening

Daily

the morning list of anything left unresolved

See how it works Book a free strategy call

What it is costing you

Do the arithmetic in your own numbers

You already paid to get these people to message you. This leak happens after the money was spent, which makes it the most expensive kind.

Fill it in yourself:

Of your last ten conversations, in how many could you say what the person wanted, roughly what they could spend, and how urgent it was? And how many enquiries this week got a reply and then died with a question nobody answered? Multiply that second number by your average sale.

How it works

So how does it actually work?

Answered the way you are already thinking about it.

My AI already replies fast. What is the problem?

Replied is not resolved. The leak starts after the reply.

1. Find where conversations actually die

We run Find Leakage in the AI Manager on your last 30 days of conversations and tell you honestly what died and why: slow replies, dropped threads, and the exact questions that were never answered.

Then we turn the top unanswered questions into Knowledge Base documents and attach them to your AI Employee, so the question that killed a conversation last month gets answered properly next time.

Your AI answers the questions that used to end conversations.

How would I even know which leads are serious?

Right now you would not, because nothing gets labelled while the chat is happening.

2. Qualify first, label mid-conversation

We rewrite how your AI opens a conversation so it asks before it recommends: what they want, roughly what they can spend, and how urgent it is. The answers land in custom fields instead of disappearing into chat history.

Labels apply themselves while the conversation is happening, so hot leads stop sitting mixed in with browsers and you stop finding out a lead was serious after they bought somewhere else.

Every conversation arrives labelled. Hot leads are visible, not buried.

What if a lead needs a human right now?

Escalation should not depend on somebody scrolling the inbox.

3. Hot leads raise their hand

We decide the escalation rules with you, a judgement call about what deserves a human interruption in your business. Then an urgent or high-value lead sends a Custom Notification to a human by email or mobile, the moment it qualifies.

The conversation is assigned to the right person with the history carried across, so nobody starts from nothing and the customer never repeats themselves.

A human is pulled in by the system rather than by luck, with context in hand.

And the ones that still slip through?

That is what the morning list is for.

4. The daily brief of loose ends

We build the daily brief of anything unresolved, unanswered, or hot and untouched, so unresolved conversations become a list somebody sees every morning instead of a scroll nobody does.

Then we watch it for a week after go-live and tune, because the first version always escalates too much or too little.

Nothing gets a reply and then dies.

What we will do for you

Both halves of the work

Every install is two jobs: the thinking and the wiring. You should see both before you buy either.

The business expert work

Read your last 30 days of conversations and tell you honestly what died and why, with the questions that were never answered.
Design the label set for your business: what they want, rough budget, urgency, stage, and the reason a deal was lost.
Decide the escalation rules with you, a judgement call about what deserves a human interruption in your business.
Rewrite how your AI opens a conversation so it asks before it recommends.

The AI and system configuration

Run Find Leakage in the AI Manager to surface slow replies, unanswered questions and dropped conversations, so we are working from evidence.
Turn the top unanswered questions into Knowledge Base documents and attach them to the right AI Employee.
Patch the agent prompt so it qualifies before recommending, with data capture attached so the answers land in custom fields.
Attach lead tagging so labels apply themselves mid-conversation.
Attach lead highlight with your triggers, so an urgent or high-value lead sends a Custom Notification to a human by email or mobile.
Switch on lead allocation and assignment so the right person owns the conversation, with the history carried across.
Attach Smart Media Reply so brochures, photos, price lists and videos go the moment they are asked for.
Build the daily brief of anything unresolved, unanswered, or hot and untouched, then watch it for a week after go-live and tune.

The package

Done for you, end to end

Included: the 30-day conversation read, the leakage report, the Knowledge Base patches, qualification and mid-conversation labelling, escalation and assignment rules, the daily brief, and a week of tuning after go-live.

Not included: paid ads, and the escalation judgement itself: we recommend the rules, you approve what deserves a human interruption.

What we need from you: a kickoff to walk the leakage report with us, your answers to the questions your AI could not answer, and sign-off on the escalation rules.

Timeline: typically live within 1 to 2 weeks of kickoff, with the tuning week after go-live.

How this engagement is delivered

An AI system, deployed as a service

Every install is the deployment of an AI system into your business, delivered as a service. In the categories IRAS uses for qualifying AI business services, the work is:

Consultancy and strategy: The business expert work above: the mapping, the definitions, the copy and the working sessions.
System development and deployment: The AI and system configuration above: the AI Employee, AI Manager and platform capability switched on and wired to your business.
Data and analytics: The reports, briefs and alerts the system leaves running, built from your own conversation and business data.
System-related training: Handover and training so your team runs it without us.

Investment

Scoped and quoted for your business

No two businesses leak in the same place, so no two installs are identical. Your consultant scopes it with you, shows you exactly what it is worth against your own numbers, and quotes it. A handful of hot leads caught before they bought somewhere else usually covers the install.

Singapore company? Install work like this is the kind of AI spend the EIS 400% deduction covers for YA2027 and YA2028, roughly 51 cents saved per dollar for a profitable company at 17%. No application: when the work is completed and accepted we send the claim documents, and your accountant adds it to your normal return. Forward our accountant page, and confirm your own eligibility with your tax advisor.

Book a free strategy call Or talk to a consultant on WhatsApp

We build a limited number of installs each month, so every system gets senior attention.

The Cannot-Lose Guarantee

We tune it until the dying conversations turn into deals. If it still misses what we agreed, half back, and the report stays yours.

We say it honestly at discovery if your conversations are not dying and this install would change nothing, and we would rather lose the quote than build a system you do not need. Then we build it and stay on it: if the unresolved list is not shrinking and the recovered conversations are not turning into sales, we keep tuning the labels, the escalation rules and the answers until they do. If after that it still has not delivered what we agreed in writing, we refund half your fee, and you keep everything we built. The exact terms sit in your service agreement. Whatever your leads do, you keep:

The 30-day leakage report: an honest read of what died and why
Every unanswered question, written up as Knowledge Base answers
Your label set and escalation rules, designed for your business
The daily brief, arriving every morning

Worst case: you finally know exactly where your conversations die, and the questions that killed them are answered for good. Best case: the leads you used to lose after the fast reply become the deals your team closes with context already in hand.

Honest fit check

This is not for everyone

Perfect for:

A business with an AI already replying, where conversations still die after the reply
Owners who find out a lead was serious only after it bought somewhere else
Teams where escalation depends on somebody remembering to scroll the inbox
Anyone whose human takeovers start from nothing and make the customer repeat themselves

Not built for:

A business with no AI replying to enquiries yet: this system fixes what happens after the reply, so the reply has to exist first
Enquiries scattered across counters and phones with no single inbox to read: start with the Capture System instead

Before you ask

Quick answers

My AI already replies fast.

So does every business with this leak. Replied is not resolved: the conversation dies after the reply, on a question nobody answered, and nobody knows it happened. This system works on everything that comes after the fast reply.

Will it spam my team with escalations?

The first version always escalates too much or too little, which is why we watch it for a week after go-live and tune the triggers until only the conversations that deserve a human interruption get one.

What do I actually see each day?

A morning list of anything unresolved, unanswered, or hot and untouched. The loose ends stop hiding in chat history and start arriving as a list somebody owns.

When a human takes over, do they start from zero?

No. The conversation is assigned with the history carried across, and the labels already say what the person wants, roughly what they can spend, and how urgent it is. The customer never repeats themselves.

We are a Singapore company. Can we claim this under the EIS 400% AI tax deduction?

Yes, this is the kind of spend the scheme was built for: IRAS lists system development and deployment, consultancy and strategy, data and analytics, and training as qualifying AI business services. For YA2027 and YA2028 the EIS gives a 400% tax deduction on the first S$50,000 of qualifying AI spend per year, roughly 51 cents saved on every dollar for a profitable company at 17%. There is no application and no pre-approval: you claim it in the tax return you already file. Our part is to make it effortless. When the install is completed and accepted, we send the necessary documentation, itemised under this system's title, and we work with your accountant on anything else the claim needs from our side. Whether your company qualifies depends on your own situation, so confirm with your tax advisor.

ABC Sales AI · abcsales.ai · Every install is scoped to your business and quoted by your consultant. Outcomes depend on your market, offer and execution; the guarantee above is the promise we stand behind. You are responsible for the content you send; campaigns are vetted against your industry's rules before launch. ABC Sales AI is not a tax advisor; any Singapore EIS treatment is for your tax advisor and IRAS to confirm.

The most expensive leak is the one after the money was spent.

You already paid to get these people to message you. Kill the loose ends: questions answered, hot leads escalated, and a morning list of anything left hanging.