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ABC Sales AI · Show-up install · Appointments

Fixes audit area B2

AI Appointment Show-Up System
They booked. Make sure they turn up.

People book and then do not turn up. Nobody confirmed the booking. Nobody reminded them. Your person prepared and waited. Most no-shows are not a no. They forgot, or something came up and they were too shy to say.

Confirm, remind, brief. The moment they book, a confirmation with the date, time and place. The day before, a reminder that asks if they are still coming, with one tap to move it. Same-day rescue for the ones who do not show. Before every appointment, a short brief to your person: who they are, what they asked, what they want. It is connected to your booking system, calendar or sheet, so it runs from your real bookings. We try two versions of each reminder and keep tuning the timing and the wording for a higher show-up rate.

Confirmed

the moment the booking lands

One tap

a conflict becomes a new time, not an empty chair

Rescued

same-day rebooking while intent is warm

If you do not fix it

What this leak costs you

Every no-show is a sale you already made and then lost. The ad was paid. The chat was done. The slot sat empty. Your person waited. This is the most expensive leak per lead, because it is the last step before the money.

How we fix it

So how does it actually work?

Confirm, remind, brief. The moment they book, a confirmation with the date, time and place. The day before, a reminder that asks if they are still coming, with one tap to move it. Same-day rescue for the ones who do not show. Before every appointment, a short brief to your person: who they are, what they asked, what they want. It is connected to your booking system, calendar or sheet, so it runs from your real bookings. We try two versions of each reminder and keep tuning the timing and the wording for a higher show-up rate.

Answered the way you are already thinking about it.

Why do people no-show in the first place?

They did not reject you. They forgot, or rescheduling felt troublesome.

1. Map the journey

We map where people book, where they fall off, and what one show is worth to you. Most owners have never seen their true show rate. You will.

You cannot manage a number you cannot see. Now you see it.

What stops the forgetting?

A well-timed reminder is a service. Nobody wants to miss their own appointment.

2. Instant confirmation and smart reminders

The moment a booking lands, a warm confirmation locks it in. Timed nudges before the appointment carry one-tap confirm or reschedule, so a conflict becomes a new time instead of silence.

Reminders that never skip a day, even your busiest one.

And when someone still slips?

The cheapest rebooking is the one made the same day.

3. Same-day rescue

A no-show triggers an immediate, friendly rebooking message while the intent is still warm. Your staff keep the personal touch for the accounts that deserve it; the system catches everyone else.

Empty chairs turn back into appointments.

My staff still ask the customer what they wanted.

The trust you built in chat should walk in the door with them.

4. Hand-over notes

Before the appointment, the call or the delivery, whoever handles it gets a three-line brief: what they asked, what they seem worried about, what they were quoted. The customer never repeats themselves.

After the session, what they said is written down where the team can see it, and the follow-up refers to it in their own words.

The customer feels remembered, and the follow-up closes because it sounds like you were listening.

The install

What is included

  • Your booking records mapped to branches, staff, appointment types and reminder rules, then tested with real booking scenarios
  • The confirmation the moment they book, repeating the date, time and place
  • The reminder the day before, with one question: are you still coming? And one tap to move it, in two versions, and the better one stays
  • Same-day rescue for the ones who do not show: a message, a reason to rebook, one tap
  • The brief to your person before every appointment: who they are, what they asked, what they want
  • Expert optimisation: we watch your show rate every week for the first month and tune the timing and the wording
  • All messages in your voice, testing, and the report: your show rate, before and after

Not included: paid ads, and changes to your booking tool beyond what connects to us. Not included on any system: WhatsApp, LINE or other messaging fees and credits, ad spend and ad management, and your other apps' subscriptions or API fees.

What you get

  • Confirmations and reminders that go out on their own, from your real bookings
  • People who move the appointment instead of vanishing
  • Your person walks in already knowing what the customer wants
  • Reminders tested in two versions and tuned for a higher show-up rate
  • Your real show rate, for the first time

Timeline: 1 to 2 weeks from kickoff.

By yourself

Write the reminder yourself. Then wire your booking system or sheet, set the timings, write the confirmations and rescues, try two versions of every message, and chase every no-show yourself on the busy days.

With us

A 30-minute kickoff, how bookings come in today, and message approvals.

What we need from you: a 30-minute kickoff, how bookings come in today, and message approvals.

Already on ABC Sales AI?

Guided Launch set up one workflow with you, a first version built to get your first win, so what you already have depends on the one you chose. Typically:

Onboarding gave you: booking in the chat, sometimes a reminder after the booking, and sometimes a simple Google Calendar link.

This adds: More of the people who book actually turn up, and the ones who do not are brought back: a better connection to your booking system, a brief to your person the moment someone books, the reminder flow tuned for show-up, the no-show comeback automation, and a month of tuning.

How this engagement is delivered

An AI system, deployed as a service

Every install is the deployment of an AI system into your business, delivered as a service. In the categories IRAS uses for qualifying AI business services, the work is:

Consultancy and strategy
The business expert work above: the mapping, the definitions, the copy and the working sessions.
System development and deployment
The AI and system configuration above: the AI Employee, AI Manager and platform capability switched on and wired to your business.
Data and analytics
The data mapping and checks, plus any reports, briefs or alerts included in the agreed scope.
System-related training
Handover and training so your team runs it without us.

Investment

Scoped and quoted for your business

Your consultant agrees the outcomes, scope and delivery checks with you, explains the investment, and provides a quote for your business. One saved appointment a week usually pays for the install.

Runs on your ABC Sales AI platform subscription. If you came through Guided Launch, you already have it.

Connect first, commit later. When a system depends on your booking tool, POS, payment system or customer records, we verify the connection before you commit fully. If it truly cannot connect, the first payment comes back.

Singapore company? Install work like this is the kind of AI spend the EIS 400% deduction covers for YA2027 and YA2028, roughly 51 cents saved per dollar for a profitable company at 17%. No application: when the work is completed and accepted we send the claim documents, and your accountant adds it to your normal return. Forward our accountant page, and confirm your own eligibility with your tax advisor.

We build a limited number of installs each month, so every system gets senior attention.

Built, then tuned until it really works

We build everything on this page, and we stay on it until it is really working. We do not promise how far your numbers move.

Whether the numbers move depends on your customers, your season and your list as much as on the system, so we do not promise a result, and we do not switch it on and leave. We build everything on this page, connect it to your tools as far as they allow, test it on your real conversations, and keep tweaking the messages, the timing and the rules until it is really working. We need your feedback along the way, because what a good result looks like is different for every owner. The scope is what is written on this page. The decisions that are yours stay yours: the offer, the prices, the rules. We bring the expertise, surface the options and build. You decide. Everything we build stays yours:

  • Your real show rate, measured for the first time
  • Every confirmation, reminder and rescue message, in your voice
  • The live automation: confirm, remind, rescue, brief
  • The report of every appointment saved

Whatever your market does, you keep everything on this list, and we keep working with you until the system is doing what this page says.

Honest fit check

This is not for everyone

Perfect for:

  • Clinics, salons, studios, consultants, showrooms, agencies: any business that runs on appointments
  • Any business where a booking is made in chat and someone has to turn up
  • Teams who prepare for people who never arrive

Not built for:

  • A business with no appointments or bookings at all: look at Lead Capture instead

Before you ask

Quick answers

Will reminders annoy people?

A well-timed reminder is a service; one-tap reschedule turns conflicts into new times instead of silent no-shows.

I already use a booking tool.

We connect to it, and we verify the connection together before you fully commit.

We send quotes, not appointments.

The same system chases a quote: a confirmation that it was sent, a reminder on day two and day five, and a brief to your salesperson before the follow-up call. Tell us on the call and we set it up that way.

We are a Singapore company. Can we claim this under the EIS 400% AI tax deduction?

Yes, this is the kind of spend the scheme was built for: IRAS lists system development and deployment, consultancy and strategy, data and analytics, and training as qualifying AI business services. For YA2027 and YA2028 the EIS gives a 400% tax deduction on the first S$50,000 of qualifying AI spend per year, roughly 51 cents saved on every dollar for a profitable company at 17%. There is no application and no pre-approval: you claim it in the tax return you already file. Our part is to make it effortless. When the install is completed and accepted, we send the necessary documentation, itemised under this system's title, and we work with your accountant on anything else the claim needs from our side. Whether your company qualifies depends on your own situation, so confirm with your tax advisor.

ABC Sales AI · abcsales.ai · Every install is scoped to your business and quoted by your consultant. Outcomes depend on your market, offer and execution; what we commit to is the work, not the result. You are responsible for the content you send; campaigns are vetted against your industry's rules before launch. ABC Sales AI is not a tax advisor; any Singapore EIS treatment is for your tax advisor and IRAS to confirm.

The cheapest sale you will ever make is the one they already said yes to.

Confirmed, reminded, rescued, briefed. On their own. And you finally know your real show rate.