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Professional ServicesSignageMalaysia
InfiniSign
From Missed Late-Night Enquiries to Orders Confirmed Overnight
InfiniSign uses ABC Sales AI to reply to enquiries outside business hours and simplify business-specific AI setup, with around two orders confirmed overnight and an estimated 15-20 hours saved each week.
Key Result
15-20 hrs
Saved Per Week
~2
Orders Confirmed Overnight
24/7
Reply Coverage
Custom
Pricing Formulas Handled
“The AI is doing the work, so I don't have to keep sitting there watching it. It keeps handling tasks on its own, finishing work that used to take me hours of repeating, checking and waiting, so I can put my time and energy into more important things.”
S
Sky Lim
Owner, InfiniSign
Results at a Glance
InfiniSign (Malaysia), a Professional Services business, achieved 15-20 hrs Saved Per Week with ABC Sales AI WhatsApp automation. Additional results include ~2 Orders Confirmed Overnight, 24/7 Reply Coverage, Custom Pricing Formulas Handled.
Orders Closed While He Sleeps
The Challenge
Late-Night Enquiries Went to Competitors
- Customers sometimes sent enquiries in the middle of the night, and by the time Sky replied the next morning they had already found another supplier
- Checking messages, replying to customers and following up took several hours of manual attention
- Custom signage enquiries involved square-foot calculations and business-specific pricing formulas, needing more setup than a standard price list
The Transformation
An AI Employee That Works the Night Shift
- ABC Sales AI replies to customer enquiries outside business hours, keeping conversations going while Sky is asleep
- AI Manager lets Sky enter his requirements, review the output and request corrections through a straightforward conversation
- Sky used AI Manager to refine his prompts and calculation instructions, then added them to the Knowledge Base for his signage business
The Impact
Orders Closed While He Sleeps
- Around two orders were confirmed overnight while Sky was sleeping, leaving only the design work for him afterwards
- An estimated 15-20 hours saved each week on checking messages and manual follow-up
- Sky describes AI Manager as very easy to use, and believes ABC Sales AI suits many industries, especially businesses with fixed pricing
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