Back to Success Stories
Professional ServicesStaffing and RecruitmentMalaysia
JustTap
3,800+ Part-Timer Enquiries Handled 24/7, Freeing the Team From Repetitive Replies
ABC Sales AI answers part-timer enquiries around the clock on WhatsApp and walks them through app download, registration and job questions, so JustTap can scale without adding customer-support headcount.
Key Result
3,800+
Enquiries Handled
9/10
Client Rating
24/7
WhatsApp Coverage
0
Extra Support Hires
“I think the biggest one is of course 24/7. Because sometimes they receive message in the middle of the night or after working hours, ABC they are still working. They will still be replying back to the part-timers, and especially in terms of guiding all the part-timers how to download the apps and register themselves. So this alone already settled a lot of manpower issue.”
D
Dominic Lim
Founder, JustTap
Results at a Glance
JustTap (Malaysia), a Professional Services business, achieved 3,800+ Enquiries Handled with ABC Sales AI WhatsApp automation. Additional results include 9/10 Client Rating, 24/7 WhatsApp Coverage, 0 Extra Support Hires.
The Team Approves, the AI Does the Rest
The Challenge
Buried Under Repetitive Part-Timer Questions
- JustTap supplies part-timers to hotels, retail and event clients, and the team was buried under a huge volume of repetitive enquiries every single day
- The same simple questions kept coming back, such as what jobs are available, when to report for work and what difficulties they were facing, almost every half hour around the clock
- To scale the business, the only lever available was hiring more manpower, and those hires would purely serve as customer support
The Transformation
A 24/7 AI on WhatsApp
- ABC Sales AI runs 24/7 on WhatsApp and keeps replying to part-timers in the middle of the night or after working hours, when the team is offline
- The AI guides every part-timer through downloading the JustTap app and registering, and answers job scope, reporting and general questions on its own
- Dominic uses AI Manager as his assistant to diagnose and rewrite system prompts: he asks it to propose changes without implementing, reviews whether the answers match his criteria, then tells it to implement
The Impact
The Team Approves, the AI Does the Rest
- Guiding installation and registration is now fully handled by the AI, which alone already solved a large part of JustTap's manpower issue
- The team no longer repeats the same routine replies, and all they have to do now is approve the part-timers
- Prompt-building is no longer a manual guessing game, and Dominic rates ABC Sales AI 9 out of 10 for recommending to others
Your Turn
Ready for Similar Results?
See how ABC Sales AI can transform your sales process.
Book a Strategy Call