Tungsten
90% Manual Work Saved with API Integration
An API-integrated AI assistant that connects directly to AutoCount to provide instant price quotes and stock checks, saving 90% of manual work.
"More than 90% of the time is saved. What used to take minutes now happens in seconds. The AI replies faster than a human ever could."
Results at a Glance
Tungsten, a spare parts business, achieved 90% work saved with ABC Sales AI WhatsApp automation. Additional results include 90% time saved, <1s quote speed, 24/7 accuracy.
90% Time Reduction & Level 9 Automation
The Challenge
The Manual Lookup Bottleneck
- Manual Data Entry: Staff had to manually log in to AutoCount, search for products, and check pricing for every single WhatsApp message
- Slow Response Times: This manual process created major bottlenecks during busy periods, leading to delayed replies and customer wait times
- Scalability Issues: The business struggled to grow efficiently because increased inquiries meant a linear increase in manual workload
The Transformation
Instant API Sync with AutoCount
- Live API Integration: The AI connects in real-time to AutoCount, searching for products and retrieving stock status instantly
- Dynamic Pricing: The system identifies the customer category and retrieves the correct price automatically, ensuring accuracy without human input
- Sub-Second Replies: The AI delivers a complete, accurate quote in under one second, faster than any human staff could physically type
The Impact
90% Time Reduction & Level 9 Automation
- 90% Time Saved: What used to take minutes of manual searching now happens instantly, freeing the team to focus on fulfillment
- 24/7 Accuracy: The AI handles inquiries round-the-clock with 100% data accuracy from the backend system
- Rapid Scalability: Tan Chin Hock went from Level 3 to Level 9 in automation, allowing the business to handle massive volume without stress
Tan Chin Hock no longer worries about replying to price inquiries manually. His AI handles customer requests quickly and accurately by talking directly to his inventory system, freeing up his team to focus on fulfilling orders and growing the business.
Ready for Similar Results?
See how ABC Sales AI can transform your sales process.
Book a Demo