Disable AI for New Leads

Disable AI for New Leads is a safety switch that automatically turns AI Employee replies OFF for newly created leads. It is built for testing a newly connected phone number or channel before you let real customers see your AI in action.

What it does

• When enabled, **AI is disabled for all new leads created from now on**.
• **Existing leads are not affected.** Their AI keeps working as normal.
• This prevents the AI Employee from auto-replying to brand new customers while you are still testing.

Where to find it

1. Click your **Profile** (top-right).

2. Go to **Company Settings**.

3. Scroll down to the **AI Employee** section.

4. Find **Disable AI for New Leads**.

> Important: after switching anything in Company Settings ON or OFF, scroll down and click Save.

Recommended rollout workflow

1. **Connect** a new messaging channel or phone number.

2. **Turn ON** Disable AI for New Leads.

3. **Test** your AI with a few internal contacts first.

4. When ready, **turn OFF** Disable AI for New Leads.

5. **Optional**: enable AI for all existing leads in bulk:

• Go to **Leads**.
• Select all leads.
• Click **Bulk Operations**.
• Turn ON **Handled by AI**.
• Click **Save**.
• After refresh, the robot icon becomes a tick on the selected leads.

When this is most useful

• Onboarding a new phone number you don't fully trust yet.
• Connecting a second Instagram or Messenger account.
• Rolling out a new system prompt and you want to QA before exposing it.
• Switching channels and you want to stage the cutover without auto-replying to real customers in the meantime.