Customizing AI Voice Responses

Previously, when a customer sent a voice message to your AI, there was no way to customize the voice that replied. Now you can set up and personalize your AI voice: choose from multiple options including male, female, Mexican male, Singaporean, and more. You can set a default voice for your entire company and even use a different voice for each messaging channel.

Customizing AI Voice Responses

Method 1: Set the Default AI Voice in Company Settings

This sets the default voice for all your messaging channels.

1. Go to the top-right corner of your dashboard and click on your name.
2. Select Settings from the dropdown menu.
3. Look for the AI Voice section. You'll see the instruction: "Select a voice for AI generated audio responses."
4. Browse through the available voice options (male, female, Mexican male, Singaporean, etc.).
5. Click on any voice (for example, Susan) to preview it. You'll hear: "Hello. I'm your AI assistant. How can I help you today?"
6. Try different voices until you find the one you like, then select it.
7. Important: scroll down and click Save to apply your changes.

Your AI voice is now set as the default for your ABC Salesbot system.

Method 2: Set a Custom AI Voice per Messaging Channel

You can override the default and set a different AI voice for each messaging channel.

1. Go to Messaging Channels from your dashboard.
2. You'll see a list of all your messaging channels.
3. Click on the specific messaging channel you want to customize.
4. Look for the AI Voice setting within that channel.
5. Select a different voice from the dropdown (for example, Mexican female).
6. Preview the voice to make sure it's what you want.
7. Click Save to apply the voice to that specific channel.

Each messaging channel can have its own unique AI voice. If you don't set a specific voice for a channel, it automatically uses the default voice from your Company Settings.

Frequently Asked Questions

Next Steps

1. Go to Settings and select your preferred default AI voice.
2. (Optional) Customize specific voices for individual channels in Messaging Channels.
3. Test it out: go to your Inbox and send a voice message to your AI to hear the new voice in action.