How to Turn On Objection Handling
You can now make your AI agent much better at sales and support! We've added a new "Add objection handling & sales skill" feature.
What It Does
When you turn this on, your AI will be able to listen and understand customer objections (like "it's too expensive"). The AI is trained to:
- First clarify the objection so the client feels heard
- Then handle the objection and reassure them before offering the next step
This advanced skill is powered by a hidden system prompt that we've developed - it's our "secret sauce" to give your agent powerful sales capabilities with just one click.
> 💡 We do not provide the prompt itself, as it's built directly into the feature.
How to Turn It On
Option A: AI Manager (Recommended)
Just ask AI Manager, for example: "Turn on objection handling for my Sales AI." It enables the skill instantly.
Option B: Manual Setup
- Go to the AI Agents tab.
- Click the Edit icon (the pencil) on the agent you want to upgrade.
- In the pop-up, just turn on the toggle for "Add objection handling & sales skill".
- Click Save.
That's it! Your AI agent now has advanced objection handling capabilities.
Benefits
Without Objection Handling:
- Generic responses to concerns
- May lose the lead
- One-size-fits-all replies
- Lower conversion rate
With Objection Handling:
- Acknowledges and validates concerns
- Builds trust and rapport
- Tailored reassurance
- Higher conversion rate