From the desk of Meng Teck, Co-Founder, ABC Sales AI
Kuala Lumpur, Malaysia
Somewhere In Your Business, One Process Is Quietly Leaking Five Figures A Month
You already know which one. And the moment you try to grow, the leak stops being a process and starts being people. Here is how we fix both, one system at a time, on the platform you already run.
Dear Business Owner,
Right now, while you read this, one process in your business is doing its job badly. Not failing loudly. Just leaking. A no-show here, a cold lead there, a customer who bought once and never heard from you again.
Nobody talks about it in meetings, because everybody already knows. The process runs on WhatsApp, spreadsheets, and the memory of your best person. When they are busy, it wobbles. If they ever leave, it breaks.
Before you read another line, do the math on yours:
24 no-shows a month at RM250 each is RM6,000 a month, gone quietly.
RM72,000 a year
Leads who ask the price and never hear from you again. Ten lost sales a month at RM400 margin.
RM48,000 a year
One wrong hire in a RM3,000 role costs six months of salary, the customers they lost, and your time covering for them.
RM18,000 per bad hire
Whatever your number is, multiply it by twelve. That is what doing nothing costs every year. The free audit finds yours in fifteen minutes.
Fifteen minutes. Seven areas. Your leak map, in your own words.
How Scale works
Scale is not a package and not a bundle of hours. It is one system from our catalogue, chosen on your own leak map, installed on your platform, and tuned with you until it is really working. Here is the whole road:
- 1The free auditSeven areas of your sales journey, about fifteen minutes. You tick what is true today, and after each area you see where it leaks and why. Then two more questions for when you grow: hiring and quality.
- 2You pick from your leak mapEvery area is a card coloured by its score. You pick the one or two you have known about for a while. Nobody declares your biggest leak for you.
- 3PROVE makes the value clearExplore a financial scenario where it fits, or the service improvements and team capacity you want to gain. Then agree the relevant system, the work it includes and the investment with your AI Solution Expert.
- 4One system, installed on your platformWe study your requirements and check API feasibility where needed. We map the data, branches, staff and business rules, configure the workflow, then test the responses and customer journeys. Existing connectors are reused where suitable. Your team sees the agreed setup working before handover.
That is the whole philosophy in one line: diagnose first, agree the value second, install one system third. Never a tool by memo. Never a project that ends.
Systems for the gaps in your business. Every card shows the pain it ends and the outcome it installs.
Pick the leak you want to fix first.
Use the Compounding Audit to find your gaps, then explore the relevant systems with your AI Solution Expert. The catalogue also includes lead capture when you need more people to start a conversation. We scope, build and test each setup with you.
See the full catalogueAI Marketing Attribution and Content Engine
You cannot tell which ads bring buyers. More sales from the same ad spend, and your next ad written for you.
AI Customer Memory and Lifecycle Setup
Your AI replies without knowing the customer’s situation. Shared customer memory, current lifecycle stages and appropriate replies and follow-up.
AI Conversation Resolution and Follow-Up Engine
Leads ask the price and go quiet. Questions resolved, silent leads followed up.
AI Appointment Show-Up System
People book and do not turn up. Connected to your booking system. Confirm, remind, rescue, brief.
AI Conversational Checkout and Fulfilment System
The 9pm order waits until morning. Orders complete in the chat, day and night.
AI B2B Quotation and Follow-Up System
Quotes age in silence after day two. First to reply, quotes chased.
AI Event Registration and Follow-Up Engine
They register and do not show. Filled, captured, followed up by morning.
AI Customer Onboarding, Renewal and Review Engine
Customers buy once and never come back. Customers come back, and their reviews bring more.
AI Dormant Lead Reactivation Engine
Old enquiries asleep in your phone. A campaign every quarter, results in revenue.
AI Manager Reports and Data Chat
You find out in the bank account, months later. AI Manager reports arrive automatically on your schedule. Ask follow-up questions about your data and turn the findings into decisions.
AI Recruitment Funnel and Candidate Assessment System
Hiring on gut feel from a pile of resumes. A ranked shortlist of people who proved they can do the work.
AI Quality Audit and SOP Compliance System
Quality drops when you are not in the room. Every conversation graded, staff coaching themselves.
When the bottleneck is people
Every business that tries to scale with quality hits the same wall, and it is not software. It is people: finding the right ones, and keeping them doing the right job when the boss is not in the room. Two systems on the shelf exist for exactly that, and they work best together.
Find the right people
Interview only people who already proved they can do the job.
First we design the role with you: who you are hiring, what an A player means in this exact role, who is likely to perform, and what kind of person you never want in it again. That becomes the hiring criteria, and we filter hard against it.
You run the ads. We build and host everything behind them, with nothing else to subscribe to: the landing page, and the automation that checks whether people follow through, reads every resume and video, answers their questions about the company, the hours, the benefits and the expectations, books the interviews and follows up.
So you only talk to serious people, you get back to every applicant fast, so good candidates never go to waste, and they respect you because your company is that systematic. You interview three to five people who already did the work. The machine stays yours to rerun every time the role opens.
What is included
- The Hiring DNA session and your written criteria
- The landing page and the full application funnel, hosted by us: the AI reads every resume and video, answers candidates' questions, books the interviews and follows up
- Two behavioural task sets that test what people do, not what they claim
- The ad references and scripts
- AI marking with a dashboard, the ranked shortlist and the incentive flow
- The interview playbook, and permanent rerun rights
What you get
- Applicants who arrive like leads, not like resumes
- A ranked shortlist of people who already proved they can do the work
- Interviews only with proven people
- A hiring machine you rerun every time a role opens
Not included: ad spend and candidate incentive budgets (yours, agreed before launch). Not included on any system: WhatsApp, LINE or other messaging fees and credits, ad spend and ad management, and your other apps' subscriptions or API fees.
Keep them doing the right job
Quality that holds when you are not in the room.
Hiring the right person is half the story. The other half is training them and keeping the standard. If you have no SOP, we build it together from what your best performer actually does. If you have one, we refine it and systemise it.
Then AI becomes your internal auditor. Every time someone does the work, it is recorded and matched against your SOP from the transcript, hosted by us. Each person gets a score and coaching. Every week their average decides it: below the line, the penalty you set; above it, the bonus.
One metric and its baseline agreed in week one. If the team follows the standard and the metric does not move, the standard is wrong and we change it. So you have the right people, doing the right job consistently, and the standard gets sharper every quarter.
What is included
- Best-performer discovery and your written SOPs
- Conversations matched against the SOP from the transcript, hosted by us, with a score and coaching per person and a weekly average
- Grading criteria co-designed with your senior staff, with calibration
- Recording set up where the work already happens
- Automated reports on the weekly rhythm, and the incentives that ride on them
- The rollout script for your team
What you get
- Written SOPs built from your best people
- Conversations graded without you reading it
- Staff who coach themselves off their own score
- Quality that holds when you are not there
Not included: staff incentive budgets (yours, agreed during design) and disciplinary decisions, which stay yours. Not included on any system: WhatsApp, LINE or other messaging fees and credits, ad spend and ad management, and your other apps' subscriptions or API fees.
Together they are the answer to the question every growing business asks eventually: how do I scale without being in every room? The first finds the right people. The second keeps them doing the right job, with AI watching what you cannot.
Who this is built for:
- A customer service team that answers for a bigger brand and has to hire agents in volume and keep every answer on standard
- A tuition centre opening its next branch
- A barber shop, a clinic or a cafe scaling to three outlets
A 45-minute call, not a commitment. We tell you honestly if a smaller step comes first.
What we commit to, and what we do not
Four things we can honestly stand behind, and they are the same on every system's page:
- 1.We build everything on the page. The workflow described is built, connected to your tools as far as they allow, tested on your real conversations, and handed over with your team trained.
- 2.We stay on it until it is really working. We keep tweaking the messages, the timing and the rules until the system is doing what its page says. Built systems are proven on your live leads before handover. The others get a month of weekly tuning.
- 3.We do not promise how far your numbers move. Sales, show rates, replies and hires depend on your season, your business model, your list and your team as much as on the system. Nobody honest can promise those, and we do not.
- 4.We need your feedback. What a good result looks like is different for every owner. You tell us what you want to see, and we tune toward it. The scope is what is written on the system's page; additions are quoted before they start.
- 5.What is yours stays in your hands. The offer, the prices, the rules, the role you hire for and the standard your team is held to are your decisions. We bring the expertise, surface the options and build. You decide.
What you keep, whatever happens: everything we build. The lists, the messages, the automations, the reports, the SOPs.
Not included, on any system:
- WhatsApp, LINE or other messaging fees and credits beyond the pack quoted with the system
- Ad spend and ad management
- Your other apps' subscriptions or API fees
- Hardware and printing
- Each system's own page lists what it does and does not include on top of these
Your investment
Explore it with us
No two businesses leak in the same place, so no two installs are identical. Your AI Solution Expert scopes it with you, shows you exactly what it is worth against your own numbers, and quotes it.
Pay 50% to book · 50% at handover, once the system is proven working
excluding SST · runs on your ABC Sales AI platform subscription
Why we start only two a month
Our senior AI Solution Experts run every kickoff personally and carry every install through the tuning to handover. So we start two installs a month, and no more. Your first payment books the next open slot. If the month is full, we tell you, and you decide whether to wait.
Two ways to leave this page
Close the tab. Nothing bad happens today. The leak keeps its job, your best person keeps carrying the process in their head, and next year the leak will have quietly collected another year of its salary.
Or take the free audit. Fifteen minutes, in your own words. Then bring the map to a strategy call, and we tell you honestly which system fits, or whether Guided Launch or something smaller gets you there first. Sometimes the honest answer is the smaller one.
Then book the call with your map in hand.
To your growth,
Meng Teck
Co-Founder, ABC Sales AI
P.S. If you only remember one thing: run the leak math. Whatever that broken process costs you a month, times twelve, is what doing nothing costs every year. And if the process that is leaking is people, the two systems above are where to start. The math usually makes the decision before we do.
Your questions, answered
How do I know which system I need?
Take the free audit. It takes about fifteen minutes, scores seven areas of your sales journey, and shows your leak map. You pick what to fix. Your AI Solution Expert then runs PROVE with you to explore financial scenarios where relevant, service outcomes and team capacity before agreeing the scope and investment.
What does Scale cost?
There is no public price. No two businesses leak in the same place, so every install is scoped to your business and explored with your AI Solution Expert against your own numbers.
How long does an install take?
The timeline follows the agreed scope: source access, data quality, business rules and the journeys to test. Your quote names the milestones and dependencies. Systems whose results depend on your customers also include the tuning described on their offer page.
Can I take two systems?
Yes, and it is the most common quotation: the two leaks the audit surfaced, installed one after the other on the same platform. Follow-up with show-up, for example, or hiring with quality.
What do you commit to?
The work, not the number. We build everything on the system's page, connect it as far as your tools allow, test it on your real conversations, and keep tuning until it is doing what the page says. We do not promise how far your numbers move, and we need your feedback along the way.
What if my booking tool, POS or CRM cannot connect?
We check API access, the data available and the actions supported against your requirements before agreeing the build. If the needed access is available, we can scope a custom connection. If it is not, we explain the limitation and agree an alternative or stop there.
If you have connected this app before, why is there still implementation work?
We reuse the connector where it fits. Your branches, staff, fields, tags, appointment rules and stage-change triggers can be different from another client's. We study those requirements, map them into the workflow, check the returned data and test the customer experience. The quote covers the work your business needs, with reusable parts accounted for.
Is this connected to my platform subscription?
Every system runs on your ABC Sales AI platform subscription, billed separately. If you came through Guided Launch you already have it. The install sits on top.
We are a Singapore company. Can this be claimed under the EIS?
Install work like this is the kind of AI spend the EIS 400 percent deduction covers for YA2027 and YA2028, roughly 51 cents saved per dollar for a profitable company at 17 percent. There is no application: when the work is completed and accepted, we send the documentation for your normal return. Confirm your own eligibility with your tax advisor.
Terms at a glance
Investment
Scoped and quoted for your business, once, excluding SST. No public price.
Payment
Two payments: 50% to book the install, 50% at handover, once the system is proven working.
Scope
The system's page: what is included, what you get, what we need from you, and what is not included. Additions are quoted before they start.
Subscription
Runs on your ABC Sales AI platform subscription, billed separately. Guided Launch clients already have it.
Capacity
We start two installs a month. Your first payment books the next open slot.
Singapore EIS
Install work like this is the kind of AI spend the EIS 400% deduction covers for YA2027 and YA2028. When the work is completed and accepted, we send the documentation for your normal return. Confirm your own eligibility with your tax advisor.
All prices exclusive of SST. Your engagement is governed by your invoice, your service agreement, and the ABC Sales AI Terms of Service at abcsales.ai.
Still reading? That is usually the answer.
Two installs a month. A 45-minute call, not a commitment.