Auto Top-Up Billing
Auto Top-Up prevents downtime. When your credit balance drops below a threshold you set, the system automatically tops up your account so your messaging and AI Employee replies continue without interruption.
Why This Matters
Previously, when credits ran low or finished, your AI Employee could stop replying because there were no credits left to send outgoing messages.
Auto Top-Up keeps your account active automatically. It is especially useful during campaigns or high message volume periods, when running out of credits mid-conversation can cost you leads.
Where to Find It
- Click your Profile (top-right corner).
- Go to Billing & Usage.
- Click Configure Auto Top-Up.
How to Set Up Auto Top-Up
- Turn on Enable Auto Top-Up.
- Set your Balance Threshold. This is the number of credits remaining that will trigger an automatic top-up.
- Choose your Top Up Amount. This is the number of credits that will be purchased when Auto Top-Up is triggered.
- Review the estimated charge in your company's billing currency, including any applicable tax.
- Click Save.
Example
- Balance Threshold: 500 credits
- Top Up Amount: 1,000 credits
When your balance falls below 500 credits, ABC Sales AI automatically purchases 1,000 credits using your default payment method.
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Running a large campaign? Set a higher Balance Threshold so Auto Top-Up triggers earlier and your messaging is less likely to be interrupted.
How Credits and Pricing Work
- One credit covers one successfully delivered outgoing message.
- A successful AI Manager reply or AI Manager scheduled task also uses one credit.
- Credit usage is not based on task complexity, token count, or the number of tools used.
- Failed or undelivered messages do not use a credit.
- The amount charged depends on the price per credit for your company's billing currency.
- The applicable price and estimated charge are shown in Billing & Usage before you save your Auto Top-Up settings.
- Applicable taxes may be added to the final amount charged.